Salina Ahad
Houston,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TaskUs
07.2023 - 04.2025
- Customer service and call center professional with over 2 years of experience providing exceptional client support in high-volume environments.
- Proven ability to communicate clearly and effectively, resolve issues efficiently, and maintain a professional demeanor under pressure.
- Skilled in using CRM software, Salesforce, Avaya, and various support software tools to streamline customer interactions and drive satisfaction. Recognized for strong job tenure, attention to detail, and the ability to multitask and adapt in fast-paced settings.
Medical and credit collection specialists
The CBE Group, Inc.
02.2021 - 03.2023
- Contacted patients to resolve outstanding medical balances.
- Negotiated payment plans while adhering to HIPAA and FDCPA guidelines.
- Maintained accurate records using collection software and CRM systems.
- Consistently met monthly recovery and call quality goals.
- Educated customers on repayment options and set up recurring payment plans.
- Documented all interactions and followed compliance protocols strictly.
Project Manager
UnitedHealthcare
11.2019 - 02.2021
- Directed healthcare operations and IT integration projects impacting 50K+ patients across multiple states.
- Collaborated with clinical teams, business analysts, and developers to launch patient management systems, reducing manual entry errors by 30%.
- Oversaw regulatory compliance (HIPAA, HEDIS) across all phases of the project lifecycle.
- Managed stakeholder communications and reporting across business, technical, and executive teams.
- Used tools such as Jira, Smartsheet, and Microsoft Project to monitor deliverables and track KPIs.
Education
Certification in Project Management - undefined
Udemy
Houston, TXAssociate's degree - Finance
Houston Community College
Houston, TX07.2025
Skills
- Microsoft Excel
- Data entry
- Microsoft Office
- Customer service
- Critical thinking
- Conflict resolution
- Complaint resolution
- Payment processing
- Follow-up skills
- Call management
- Appointment scheduling
- Escalation management
Certification
Driver's License
<Enter your own>
Timeline
Customer Service Representative
TaskUs
07.2023 - 04.2025
Medical and credit collection specialists
The CBE Group, Inc.
02.2021 - 03.2023
Project Manager
UnitedHealthcare
11.2019 - 02.2021
Certification in Project Management - undefined
Udemy
Associate's degree - Finance
Houston Community College
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