Salina Rahman
Paralegal
Lawrenceville,GA
Summary
- Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
- Accomplished Regional Sales Manager versed in customer acquisitions, territory development and lead generation. Proficient at taking on tough territories in challenging markets and achieving dramatic results.
- Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
1
1
Certification
2
2
years of post-secondary education
1
1
Language
Work History
Sales Manager
Office Depot Inc
Lawrenceville, GA
10.2020 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Assisted in driving sales through targeted product presentation and merchandising.
- computer tech, tech support,
- Strong knowledge of software systems including MS Office Suite, various web browsers and e-mail
- Troubleshoots basic and advanced software/hardware issues with internal customers support ticketing
Assistant Branch Bank Manager
Covington Credit
Grayson GA , GA
03.2020 - 10.2020
- Represented bank to community through good customer relations.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Store Manager
Belk Department Store
Buford, GA
09.2017 - 02.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Education
Associate of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH 01.2022 - 12.2023
Skills
- Help Desk Support
- Microsoft Windows and Office
- Team Support
- Customer Satisfaction
- Service Desk Team Management
- Issue and Complaint Resolution
- Customer Account Management
- Building Customer Trust and Loyalty
- Microsoft Outlook
- Case File Preparation
- Drafting Legal Documents
- Team Recruiting and Onboarding
- Trial Preparation Assistance
- Judgment and Decision-Making
Reading
Reading is my habit an essential life skill. It not only increases our knowledge, but it also builds maturity and character, sharpen our thinking, and widens our
Languages
Bengali
Full Professional
Gujarati
Full Professional
Korean
Professional Working
Punjabi
Full Professional
English
Elementary
Hindi
Full Professional
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Software
Microsoft Outlook
Quick Book
Timeline
Associate of Science - Criminal Justice
Southern New Hampshire University
01.2022 - 12.2023
Sales Manager
Office Depot Inc
10.2020 - Current
Assistant Branch Bank Manager
Covington Credit
03.2020 - 10.2020
Store Manager
Belk Department Store
09.2017 - 02.2020
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