Gustavo Fleming
Electronic Deegre
Orlando,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Experienced Biotechnology Engineer highly knowledgeable in product development and repair procedures. Knowledgeable engineering professional in biotechnology offering over 10 years of experience. Self-motivated and astute with exceptional research skills. Background working with medical monitoring systems and networks. Experienced biomedical area with over 10 years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Manager
A.S.R.S Group Llc
Orlando, Florida
07.2019 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of [Number] people, stepping in to support employees and deliver smooth sales processes for clients.
- Resolved customer issues quickly and managed over [Number] accounts to increase sales and meet quotas.
IT Technician
CSI Computer Llc
Orlando, Florida
01.2018 - 05.2019
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed [Type] issues to identify troubleshooting methods needed for quick remediation.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to [Job title].
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
Technical Specialist
Quick Repair Llc
Orlando, Florida
01.2017 - 06.2018
- Trained users on desktops, laptops and mobile devices.
- Completed troubleshooting and diagnostics on company resources.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Installed and updated computer hardware and software.
Biomedical Engineer
Productos Clinicos C.A
Caracas , Venezuela
01.2013 - 01.2017
- Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures.
- Utilized extensive background knowledge and expertise in engineering methodologies to solve design problems according to schedule.
- Streamlined tasks in effort to provide easier and more efficient workflows for peers and colleagues.
- Recorded data, analyzed test results and kept meticulous reports, using [Software] and [Software].
- Collaborated with multidisciplinary specialists to research and develop solutions to address issues.
- Applied simulations and other training techniques to instruct flight controllers on effective communication strategy and [Equipment] maintenance.
Technical Support Engineer
Setronix
Caracas, Venezuela
01.2009 - 12.2012
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Documented reported faults and bugs for referral to development staff's use in iterative updates.
- Developed technical designs for customers, consultants and contractors.
Junior Engineer
Directv Venezuela
Caracas, Venezuela
01.2006 - 01.2010
- Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
- Studied corrections from senior engineers to learn and grow professionally.
- Completed inspections of finished constructions.
- Designed [Project] under direction of experienced engineering professionals.
- Consulted with other disciplines and clients to resolve issues effectively.
- Researched system requirements and components.
Education
Bachelor of Science - Engineering Electronics
Politecnico Santiago Marino
Caracas Venezuela03.2008
Bachelor of Science - Electronics Technology
Tecnologico Antonio Jose De Sucre
Caracas Venezuela01.2006
Skills
- Problem Solving
- Technical Troubleshooting
- Documentation Development
- Issue and Resolution Tracking
- Microsoft Windows and Office
- Help Desk Support
- Customer Service Support
- Equipment Maintenance
- Equipment calibration
- Records Maintenance
- Price Schedules
- Verbal and Written Communication
- Relationship Building
- Sales Quota Management
- Direct Sales
Certification
- Training for the correct use and repair of medical equipment in the area of
advanced simulation, Laerdal Colombia Facilities - Trainig level 3 for the new Laerdal Simulation SINMAN 3G New York Facilities
- Tecme Neumovent Breathing machine Argentina Facilities
- New Neumovent all in One Breathing Machine Argentina Facilities
Languages
English
Professional Working
Timeline
Sales Manager
A.S.R.S Group Llc
07.2019 - Current
IT Technician
CSI Computer Llc
01.2018 - 05.2019
Technical Specialist
Quick Repair Llc
01.2017 - 06.2018
Biomedical Engineer
Productos Clinicos C.A
01.2013 - 01.2017
Technical Support Engineer
Setronix
01.2009 - 12.2012
Junior Engineer
Directv Venezuela
01.2006 - 01.2010
Bachelor of Science - Engineering Electronics
Politecnico Santiago Marino
Bachelor of Science - Electronics Technology
Tecnologico Antonio Jose De Sucre
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