Genesis Jones
Brooklyn,NY
Summary
Dynamic Sales leader with a proven track record of excelling in contract negotiation and customer relationship management. Recognized for surpassing sales goals and enhancing operational efficiency through cross department collaboration. Proficient at event management and driving exceptional service delivery and client satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Manager
Lowen Hospitality- Fairfield Inn/TownePlace
Dallas, TX
01.2026 - 06.2026
- Promoted from front desk supervisor
- Managed SMERF, Government and Corporate segments for dual property, focusing on both extended stay and leisure stay needs.
- Conducted site tours, prepared proposals, and negotiated contracts,
- Answered RFPs across multiple platforms like OneSource and Cvent.
- Tracked Commissions and Rebates and conducted Audit reports for Housing Agencies like Team Travel Source, Connection Housing, and Helmsbriscoe
- Managed onsite events by sourcing catering partners, coordinating logistics, and overseeing onsite deliveries.
- Provided operational support across departments, leveraging Fosse knowledge for training, troubleshooting, and process improvement.
- Mentored front desk associates to enhance service delivery and ensure seamless group arrivals and departures.
- Utilized Marriott systems and third-party RFP platforms to manage leads, track production, and maintain accurate reporting.
- Surpassed budget by $75k
Front Desk Supervisor
Lowen Hospitality-Fairfield Inn/TownePlace
Dallas, Texas
08.2025 - 12.2025
- Supervised front desk staff to ensure seamless daily operations.
- Managed guest check-in and check-out processes efficiently.
- Trained new employees on customer service standards and procedures.
- Resolved guest complaints with professionalism and empathy.
- Collaborated with management to enhance front desk workflows and services.
- Greeted and welcomed guests in a friendly, professional manner.
- Coordinated room assignments based on guest preferences and special requests.
- Completed audit reports on a scheduled basis.
- Monitored reservations to track incoming parties and special events.
Sales Coordinator
Island Hospitality/Courtyard
Dallas, TX
12.2024 - 08.2025
- Moved within company after completing Pathways program
- Managed group sales property, customizing offerings for various group needs.
- Coordinated daily sales operations for hotel events and room bookings, ensuring seamless execution.
- Organized group reservations and maintained accurate records in the system for operational efficiency.
- Scheduled meetings and prepared materials for impactful sales presentations to potential clients.
- Prepared monthly reports on sales activities, revenue, expenses, and other critical metrics.
- Assisted in developing new business proposals, enhancing outreach to potential customers.
- Booked and oversaw group events, coordinating with external vendors for optimal execution.
- Served as primary contact for group clients from contracting through event completion.
Dual Sales Coordinator
Island Hospitality/Residence Inn
Washington,DC/Tysons,Virgina, USA
01.2023 - 12.2024
- Managed full-cycle group sales for dual-property Marriott portfolio, aligning accommodations with group needs.
- Led daily departmental huddles to prioritize alignment between front office, housekeeping, and operations teams.
- Served as mentor and trainer for front desk associates, utilizing extensive Fosse knowledge for effective onboarding.
- Collaborated with engineering to develop detailed work plans for property projects and operational clean-ups.
- Partnered with housekeeping leadership to maintain quality standards through room inspections and readiness checks.
- Developed guest incentive programs, personalized welcome letters, and gift initiatives to boost satisfaction scores.
- Identified operational gaps across departments and implemented proactive process improvements to enhance efficiency.
- Utilized CI/ty Marsha, Fosse, Salesforce, Cvent, EventConnect, HotelPlanner, Hotel Engine, Road Rebel, and EventPipe for lead management.
Education
High school diploma -
Catonsville High School
Catonsville, MD07-2016
Skills
- Microsoft Office (Outlook, Word, Excel)
- Customer Service Excellence
- Professional Communication
- Time Management
- Organization & Attention to Detail
- Problem Solving
- Multitasking & Prioritization
- Contract negotiation
- Event management
- Customer relationship management
- Problem solving
- Exceeds sales goals
- Cross-functional collaboration
- Sales reporting
- Staff Training & Onboarding
- Cross-Department Collaboration
- Daily Operations Management
- Service Recovery
Awards
Employee of the Quarter, Island Hospitality, 2024
Timeline
Sales Manager
Lowen Hospitality- Fairfield Inn/TownePlace
01.2026 - 06.2026
Front Desk Supervisor
Lowen Hospitality-Fairfield Inn/TownePlace
08.2025 - 12.2025
Sales Coordinator
Island Hospitality/Courtyard
12.2024 - 08.2025
Dual Sales Coordinator
Island Hospitality/Residence Inn
01.2023 - 12.2024
High school diploma -
Catonsville High School