Salina Valverde
Las Vegas ,Nv
Summary
Results-driven sales professional with a successful history at Hobby Lobby, focusing on client relations and strategic planning. Instrumental in boosting customer satisfaction and loyalty, leading teams to achieve and exceed sales objectives. Excellent communicator with a strong background in sales presentations and a commitment to teamwork for superior outcomes.
Overview
25
25
years of professional experience
Work History
Department Sales Manager
Hobby Lobby
06.2020 - 06.2024
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Oversaw daily operations of the department to ensure efficient use of resources, timely completion of tasks, and adherence to company policies.
- Led by example in consistently meeting personal sales targets while motivating team members to achieve their own individual goals as well.
- Developed strong relationships with key clients, resulting in increased repeat business and referrals for the department.
Customer Service Manager
Albertsons
03.2004 - 03.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Sales Associate
American Eagle Outfitters, Inc
09.1999 - 02.2003
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Business Administration And Management
Heritage College
Las Vegas, NV06.2002
Skills
- Sales presentations and management
- Client relations and teamwork
- Strategic planning
- Reliable communication skills
- Customer service excellence
Timeline
Department Sales Manager
Hobby Lobby
06.2020 - 06.2024
Customer Service Manager
Albertsons
03.2004 - 03.2016
Sales Associate
American Eagle Outfitters, Inc
09.1999 - 02.2003
Business Administration And Management
Heritage College
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