Salisa Wright
Kohler Co.
Milwaukee,WI
1
Certification
4
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals
Work History
Customer Service Representative
1 Year 4 Months- Delivered exceptional customer service by assisting customers with product inquiries, orders, and warranty information.
- Resolved customer concerns efficiently while maintaining a professional and empathetic approach.
- Documented customer interactions accurately using CRM and company systems.
- Maintained product knowledge to provide accurate information and recommend appropriate solutions.
Sales Consultant
1 Year 5 Months- Advised clients on tailored product selections, enhancing satisfaction and loyalty.
- Utilized consultative sales techniques to identify customer needs and recommend suitable products and services, fostering trust and engagement.
- Cultivated long-term client relationships by exceeding expectations through personalized service and support.
- Developed tailored solutions for customers, enhancing satisfaction and loyalty.
- Executed sales strategies to achieve individual and team targets consistently.
Personal Care Worker
8 Months- Executed housekeeping tasks to create a clean and safe environment for clients.
- Accompanied clients to medical appointments and provided transportation service.
- Prepared meals for clients according to dietary requirements.
- Documented client care activities in computerized systems to ensure continuity of care.
- Prepared nutritious meals tailored to clients' dietary needs to support their health and well-being.
Retention Customer Service Representative
1 Year 4 Months- Resolved product and consumer complaints through effective communication, enhancing customer experience.
- Served new and long-standing customers by addressing concerns and developing tailored solutions.
- Managed challenging customer issues, maintaining calm, friendly demeanor.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
Education
High School Diploma
Job Readiness Workshop ResCare Workforce Services- Wisconsin
Skills
CRM proficiency
Customer engagement
Client management
Product knowledge
Retail Sales
Data Entry
De-escalation Techniques
Creative Problem Solving
Multitasking and Prioritization
Patient care
Data entry
Critical thinking
Customer relations
Conflict resolution
Certification
- Licensed Childcare Teacher - 2020 - Current
Timeline
Customer Service Representative
Kohler Co.
04.2025 - CurrentRead More
Sales Consultant
AT&T
11.2023 - 04.2025Read More
Personal Care Worker
Holding Hands
06.2023 - 02.2024Read More
Retention Customer Service Representative
Spectrum
06.2022 - 10.2023Read More
Transition High School
High School Diploma
Read More