Jacqueline Carlyon

Responded to customer inquiries and directed them to a Tax Expert for detailed assistance.

· Verified customer personal information to ensure accuracy and completeness.

· Checked tax documents for proper upload to the system, facilitating accurate processing.

· This keeps the meaning the same while making the wording clearer, concise, and consistent with the surrounding past-tense bullet points.

Closed annual enrollments for Senior Advantage Medicare plans, ensuring accurate and timely processing.

Verified applications for accuracy and completeness, facilitating smooth enrollment.

Contacted agents to resolve application errors, enhancing overall enrollment efficiency.

· If everything was correct, we could complete the enrollment and thank the person for being a member of Kaiser Permanente.

Utilized Salesforce software during production to manage client information effectively.

· Assisted customers with inquiries and provided product information effectively.

· Assisted members with unauthorized transactions, facilitated debit card cancellations, and completed reports for fraud department investigations, ensuring timely resolution and refunds for affected members.

· Resolved customer complaints through active listening and problem-solving techniques.

· Handled high volumes of incoming calls to ensure timely customer support.

· Remained calm and professional in stressful circumstances and effectively diffused tense situations.

· Built strong customer relationships through personalized assistance, fostering loyalty and repeat business.

· Collaborated with team members to refine service processes, resulting in improved workflow and faster response times.

· Escalated complex issues to supervisors for prompt resolution and follow-up.

· Designed appealing displays of baked goods in bakery cases to attract customers and drive sales.

· Prepared pastries for baking and packaged them for display, ensuring compliance with health codes and regulations.

· Packed bakery items into boxes and bags, enhancing customer convenience during purchases.

· Assisted members with unauthorized transactions, canceled debit cards, and submitted reports to facilitate investigations, ensuring timely resolution of issues and refunds for stolen money.

· Provided excellent customer service to resolve customer complaints in a timely manner.

· Resolved customer complaints through active listening and problem-solving techniques.

· Built strong customer relationships through personalized assistance and support, enhancing overall customer satisfaction.

· Assisted customers with inquiries and provided product information effectively.

· Answered customer inquiries and provided accurate information regarding products and services.

· Maintained a cheerful outlook while managing high call volumes during peak hours.

Summary of skills used for this position.