Summary
Overview
Work History
Education
Skills
Timeline
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Spencer Levite

Jersey City,NJ

Summary

Dynamic customer service expert adept at managing multi-screen systems and cross-department collaboration. Experienced in identifying trends and creating standard operating procedures that drive process improvements. Committed to enhancing team proficiency and delivering exceptional service by effectively training and supporting colleagues.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Warner Brothers Discovery
Carlstadt, New Jersey
02.2026 - Current
  • Resolved customer inquiries, concerns, and returns through email.
  • Acquired comprehensive knowledge of warehouse operations to support coworkers and leads.
  • Identified trends and proposed improvements by creating standard operating procedures & outlines.

CUSTOMER SERVIVE REPRESENTATIVE | SME

Interstate Waste Services
Teaneck, NJ
11.2024 - 01.2026
  • Manage high-volume inbound/outbound calls & emails to resolve customer inquiries, billing questions, account updates, and service requests .
  • Provide frontline SME support to a 30-representative team, offering real-time coaching, system guidance, and process clarification.
  • Maintain ownership of customer issues from initial contact through resolution, ensuring clear communication and a positive customer experience.
  • Collaborate with internal departments to resolve complex issues related to service, discrepancies, and escalations efficiently.
  • Train and support new and existing representatives, improving team proficiency and reducing onboarding time through guidance on call flows, system navigation, and service best practices.

CUSTOMER SERVICE

xHockey Products
Morristown, NJ
11.2023 - 10.2024
  • Person-to-person customer service and equipment fittings
  • POS use, customer relations and re-stocking

INTERN | COMMUNICAITONS

Peace Islands Institute
Hasbrouck Heights, NJ
02.2024 - 06.2024
  • Conducted in-person interviews with high profile individuals.
  • Tech, Sound, & setup for banquet hall events.
  • Created social media posts for upcoming events, past events, & holidays.
  • Wrote press releases for the media & text for PII literature.

Education

Bachelor of Science - Communications

Fairleigh Dickinson University
Florham Park, NJ
06-2024

Skills

  • Customer Service
  • Call Center
  • Email Support
  • Phone Support
  • Chat Support
  • Multi-Screen Navigation
  • Problem Solving
  • Issue Resolution
  • Account Maintenance
  • Documentation
  • Escalation Management
  • Strong Communication Skills
  • Time Management
  • Multitasking
  • Team Collaboration
  • Team Building
  • Emotional Intelligence
  • Adaptability
  • Quick Learning
  • Process improvement
  • System navigation
  • Cross-department collaboration
  • Attention to detail
  • Salesforce proficiency
  • MSD proficiency
  • Microsoft Office proficiency

Timeline

Customer Service Representative

Warner Brothers Discovery
02.2026 - Current

CUSTOMER SERVIVE REPRESENTATIVE | SME

Interstate Waste Services
11.2024 - 01.2026

INTERN | COMMUNICAITONS

Peace Islands Institute
02.2024 - 06.2024

CUSTOMER SERVICE

xHockey Products
11.2023 - 10.2024

Bachelor of Science - Communications

Fairleigh Dickinson University
Spencer Levite