Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saliyah Brighthop

Augusta,GA

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Teleperformance
Augusta, GA
02.2024 - 01.2025
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Customer Service Representative

Concentrix
Augusta, GA
06.2022 - 12.2023
  • Developed strong customer relationships to encourage repeat business.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Collected deposits or payments and arranged for billing.

Customer Service Representative

Electrolux
Augusta, GA
04.2021 - 04.2022
  • Supported sales team members to drive growth and development.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Bachelor of Science - Human Services With A Minor in Psychology

Lander University
Greenwood, SC
05-2025

Skills

  • Technical support
  • Handling escalations
  • Complaint resolution
  • Training and mentoring
  • Billing and filing
  • Training and coaching
  • Sales proficiency
  • Performance evaluations
  • Time management
  • Exceptional interpersonal communication
  • Customer relations
  • Focused on customer satisfaction

Timeline

Customer Service Manager

Teleperformance
02.2024 - 01.2025

Customer Service Representative

Concentrix
06.2022 - 12.2023

Customer Service Representative

Electrolux
04.2021 - 04.2022

Bachelor of Science - Human Services With A Minor in Psychology

Lander University
Saliyah Brighthop