Sallie Kupp
Denver,PA
Summary
I am a mother of 1 Son. I have lived in the Denver, PA area all my life. I am a person who will give my all and have high work ethics. I am rarely absent from my employment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Clerk
MDJ District Court 02-03-07
Stevens, PA
05.2022 - Current
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Arranged meetings for Hearings and coordinated resources for use by all attendees.
Call Center Associate
UGI
Denver, PA
08.2021 - 04.2022
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Call Center Representative
Community Service Group
Lancaster, PA
11.2018 - 04.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Program Specialist for IDD
Excentia Human Services
Lancaster, PA
01.2013 - 11.2018
- Worked alongside other professionals to outline and implement program plans and objectives.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Established goals and created action plans to achieve goals.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Monitored employee work and developed improvement plans.
- Determined customer needs and developed program initiatives according to preferences.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Developed, coordinated and administered IDD programs.
Program Specialist
Ephrata Area Rehab Services
Ephrata, PA
05.2004 - 01.2013
- Worked alongside other professionals to outline and implement program plans and objectives.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Established goals and created action plans to achieve goals.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Monitored employee work and developed improvement plans.
- Determined customer needs and developed program initiatives according to preferences.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
- Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
- Developed, coordinated and administered IDD programs.
- Entered data in computer system and handled database maintenance.
- Gathered and organized printed materials required for program participation.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Production Supervisor
Quinlan Pretzel Company
Denver, PA
05.1984 - 12.2002
- Resolved issues quickly to maintain productivity goals.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Achieved on-time shipments goal by empowering employees to continued success.
- Reduced obstacles and variables to maintain production performance and meet deadlines.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Compiled production equipment status reports, detailing parts produced, downtime duration and potential quality concerns.
- Oversaw equipment modifications and upgrades.
Education
Associate of Arts - Human Services
Harrisburg Area Community College
Lancaster, PASkills
- Spreadsheet Development
- Materials Organization
- Data Recording
- Outgoing Mail Preparation
- Mail Processing
- Schedule Management
- Data Gathering
- Record Sorting and Filing
Timeline
Clerk
MDJ District Court 02-03-07
05.2022 - Current
Call Center Associate
UGI
08.2021 - 04.2022
Call Center Representative
Community Service Group
11.2018 - 04.2021
Program Specialist for IDD
Excentia Human Services
01.2013 - 11.2018
Program Specialist
Ephrata Area Rehab Services
05.2004 - 01.2013
Production Supervisor
Quinlan Pretzel Company
05.1984 - 12.2002
Associate of Arts - Human Services
Harrisburg Area Community College
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