Sally Beining
Appleton
Summary
Detail-oriented professional skilled in enhancing customer experience and optimizing office operations. Experienced in managing diverse teams and communication channels to support organizational goals and drive continuous improvement.
Overview
40
40
years of professional experience
Work History
Administrative Assistant
Child Resource & Referral
10.2018 - Current
- Manage scheduling and coordination of Substitutes for child care providers.
- Assist in preparing reports on program participation and resource allocation.
- Maintain inventory of office supplies and placed orders.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new Substitutes, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined communication between families and service providers to enhance support efforts.
- Assist coworkers and staff members with special tasks on daily basis.
Child Care Director
21 For Tots
01.1998 - 07.2018
- Oversaw daily operations, ensuring compliance with licensing regulations and safety standards.
- Implemented budget management strategies to optimize resources while maintaining program quality.
- Evaluated program effectiveness through regular assessments and feedback mechanisms to drive continuous improvement.
- Engaged with parents and families to build positive relationships for children to thrive.
- Established strong relationships with parents through open communication and regular updates on child progress.
- Managed staff recruitment, training, and performance evaluations to maintain a high-quality team.
- Maintained accurate records of child attendance, medical information, and emergency contacts in compliance with state regulations.
Program Coordinator
FVTC Parent Child Center
01.1986 - 12.1997
- Developed and implemented program schedules to optimize resource allocation.
- Established partnerships with community organizations to expand support resources.
- Designed program implementation and maintenance plan.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed comprehensive training materials for volunteers, elevating quality of program delivery.
Education
Associate Degree - Early Learning And Child Care
Fox Valley Technical College
Appleton, WI06-1981
Associate of Applied Science - Business
Gogebic Community College
Ironwood, MI1979
High School Diploma -
JE Murphy High School
Hurley, WI1976
Skills
- Customer service
- Office administration
- Time management
- Customer and client relations
- Critical thinking
Timeline
Administrative Assistant
Child Resource & Referral
10.2018 - Current
Child Care Director
21 For Tots
01.1998 - 07.2018
Program Coordinator
FVTC Parent Child Center
01.1986 - 12.1997
Associate Degree - Early Learning And Child Care
Fox Valley Technical College
Associate of Applied Science - Business
Gogebic Community College
High School Diploma -
JE Murphy High School