Sally Chang
Brookshire
Summary
Solution-oriented professional with experience working in dynamic team environments to drive business outcomes. Strengths in communication, teamwork, and results focus. I am open to opportunities to develop my business acumen and build strong professional skills in fields beyond my current scope of knowledge.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Contracted
10.2022 - Current
- Provided administrative assistance to small businesses and health insurance agencies, supporting daily operations.
- Ensured accurate record-keeping through diligent data entry and reporting for essential company information.
- Organized and maintained filing system for efficient document retrieval, entered data and completed other clerical tasks.
UTA
University of Houston
Katy, TX
08.2024 - 12.2024
- Supported Instruction and guidance for student learning within the engineering department at the University of Houston.
- Regular check-ins with students to review and troubleshoot programming assignments, debug issues, and review curriculum.
- Provided individualized instruction to improve student understanding and contribute to academic success.
Customer Service Representative
Sitel
07.2022 - 09.2022
- Managed customer relations for policy, support, and claims transfers, enhancing overall customer satisfaction.
- Executed customer care strategies while engaging in inside sales, upselling, and utilizing CRM to drive sales negotiations and manage full sales cycle for prospects.
- Combined SDR and inside sales responsibilities to qualify prospects, effectively building sales pipeline and meeting quarterly closing quotas.
Student
Houston Community College
03.2019 - 05.2022
- Pursued academic studies at Houston Community College, focusing on education and skill building while awaiting work permits for employment and internships.
Education Coordinator
Curso Evidente
01.2013 - 03.2019
- Coordinated education administration, academic counseling, enrollment services, and community outreach to enhance student engagement and support.
- Managed logistics for school operations and handled office administration for internal faculty and clientele to ensure smooth functioning of services.
Education
Bachelor of Science - Computer and Electrical Engineering
University of Arizona
05-2030
Associates in Science - Engineering
Houston Community College
Katy, TX12-2025
Skills
- Customer service
- Data entry
- Data Analysis
- Computer proficiency
- Business Administration
- Organizational Skills
- Critical thinking
- Problem Solving
- Teamwork
- Bilingual Communication
- Growth Mindset
- Active listening
ACTIVITIES AND ACHIEVEMENTS
Certification from HarvardX – Energy Within Environmental Constrains.
Languages
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
UTA
University of Houston
08.2024 - 12.2024
Administrative Assistant
Contracted
10.2022 - Current
Customer Service Representative
Sitel
07.2022 - 09.2022
Student
Houston Community College
03.2019 - 05.2022
Education Coordinator
Curso Evidente
01.2013 - 03.2019
Bachelor of Science - Computer and Electrical Engineering
University of Arizona
Associates in Science - Engineering
Houston Community College