Sally Emch

Screen all new patients and caregivers.

On-boarding new patients, including updating any documentation/clearance requirements.

On-boarding new caregivers, including setting up orientation/training to ensure caregiver is best prepared for caring for new patient.

Staff patient cases with caregivers to ensure patient cases are started as soon as possible.

Ensure compliance with the law and Company policy, including Electronic Visit Verification requirements.

Ensure all data is accurate and appropriately documented.

communicate with patients, caregivers, and patient families to ensure satisfaction and quality service delivery. Collaborate with other service lines based on patient needs.

Report any complaints, grievances, incident reports.

Review and approve all service agreements from case managers for clients and billing hours.

Collaborated with managers to create optimized schedules that met both employee availability and business needs.

Monitored and staffed 150 employees in Mahoning, Columbiana, and Trumbull Counties.

Assigned and maintained schedules and oversaw daily operations.

Updated the electronic Medical Records of up to 125 clients daily.

Approved all staffing hours for payroll while adhering to overtime budget for overall savings for agency.

Communicated and worked will in emergency situations to ensure the safety and well being of clients and staff.

Answered incoming calls resolving issues for both clients and staff members.

Prepared monthly reports for the Utilization Review team tracking all reports offs and illness.

Served as a go-to-person for administration and operational related functions.

Assigned and maintained schedules and oversaw daily operations for field staff with 200 employees in Mahoning, Columbiana and Trumbull Counties.

Updated the electronic Medical Records of up to 250 clients daily.

Reviewed and approved all service agreements from case managers for clients billing hours.

Approved all staffing hours for payroll while adhering to overtime budget for overall savings for agency.

Communicated and worked well in emergency situations to ensure the safety and well being of clients and staff.

Answered all incoming calls resolving issues for both clients and staff members.

Prepared monthly reports for the Utilization Review team tracking all report off's and illness.

Served as a go-to-person for administration and operational related functions.

Assisted LSW with residents for all doctor visits.

Scheduled all transportation for residents to doctor visits.

Entered all physician orders for charts.

Scheduled LPN's and RN's for monthly rotation.

Intake for all hospital admissions.

Reviewed and maintained all client charts.

Prepared and approved all employee time sheets.

Oriented new staff to rules and regulations.

Reviewed and arbitrated labor disputes in collaboration with administrator.

Reviewed and reported all workers compensation claims.

Assistant to Dr. Randall Tharp and responsible for all dictation for residents charts.