Sally Fowler
Asheville
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work History
Senior Inside Sales Representative
Aeroflow Health
Asheville
03.2024 - Current
- Trained on the new SOPs and training documents as well as keeping up to date with new updates throughout the entire Sales Operations team while maintaining KPIs and high level expectations from management.
- Provides guidance and information in our teams insurance chat to help with questions about SOPs or training doc information.
- Provided training for new team members on processes over Google meet.
- Updating or adding patient demographics and insurance information while keeping communication with patient through email or calls
- Calling on all Cigna insurance patients on the Sales Operations call sheet in order to further assistance with verifying coverage to assist these patients in a timely manner.
- Accuracy rate for working deficiencies is consistently between 95-100% and completing up to 700 patients per week.
- Trained on proper phone etiquette when calling insurance companies, medical offices and patient calls.
- I have an understanding of HIPPA and other guidelines to ensure patient privacy, secure data handling and compliance with regulations.
- Able to troubleshoot IT issues for our systems
- Maintained up-to-date knowledge of industry regulations and compliance standards.
Store Lead Manager
Children's Trading Post
Asheville
01.2015 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Proficient in running the register while answering questions regarding products and consignment policy.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
- Completed routine store inventories.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Educated consigners on recalls and how to properly go back getting a refund through the company they originally got their item from.
- Inputting consigned and not consigned items into our computer system using our system 'resale world' to keep up with inventory and consigner payments.
- Daily cleaning duties in order to keep a safe and clean environment for our customers.
Sales Associate
The Children's Place
Asheville
02.2013 - 01.2015
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Tour Guide
Winchester Mystery House
San Jose
03.2012 - 09.2012
- Guided groups of up to 20 people on scheduled tours.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Established positive relationships with tour members through fun and engaging conversation.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Education
Associate of Arts - Psychology
Asheville Buncombe Technical Community College
Asheville 08.2013 - 06.2022
High School Diploma -
Asheville High School
Asheville, NCSkills
- Customer Service and Assistance
- Critical Thinking
- Directing Team Members
- Operating Procedures and Policies
- Coaching and mentoring
- Learning management systems
- Employee coaching
- Feedback gathering
- Reliability
- Adaptability and flexibility
- Team building
- Teamwork and collaboration
- Multitasking
- Attention to detail
References
References available upon request
Awards
Presidents List, 06/01/22, Graduated with honors
Timeline
Senior Inside Sales Representative
Aeroflow Health
03.2024 - Current
Store Lead Manager
Children's Trading Post
01.2015 - 07.2023
Associate of Arts - Psychology
Asheville Buncombe Technical Community College
08.2013 - 06.2022
Sales Associate
The Children's Place
02.2013 - 01.2015
Tour Guide
Winchester Mystery House
03.2012 - 09.2012
High School Diploma -
Asheville High School