Sally Grams
Good Thunder,MN
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Meta Bank
Sioux Falls, SD
05.2021 - 09.2022
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Communicated with customers to assess and address individual needs, providing timely and quality support via call center system.
- Addressed customer account discrepancies and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 60 calls per shift to meet fast-paced call center demands.
- Responded to customer calls and emails to answer questions about products and services.
Head Teller
Currie State Bank
Currie, MN
05.2017 - 04.2021
- Assisted customers with setting up or closing accounts, completing
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Investigated and promptly resolved issues with patron accounts.
- Balance IRA and HSA accounts monthly Advised
- Provided excellent customer service by answering or referring financial questions to correct staff
- Advised employees changes in service changes and procedures
- Assist Operations Manager with special projects as needed
Independent Direct Sales Consultant
Traveling Vineyard
Boston, MA
10.2013 - 04.2020
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Devised successful strategies to maximize account penetration and drive business development.
- Developed outreach initiative, increasing sales 90% each sales period.
- Recruited hostesses and scheduled events and training for recruits and hostess
Marketing Coordinator
Sanford Health
Tracy, MN
08.2013 - 08.2015
- Created press releases and announcements, newsletter articles and website copy.
- Organized logistics for marketing and proposal strategy meetings.
- Leveraged different market research strategies to investigate new products and enhance campaign planning.
- Answered general marketing department inquiries by email, phone and mail.
- Coordinated local health fair and acted as facilitator for Foundation.
Account Executive
US Bank
Marshall, MN
09.2007 - 04.2010
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Identified customer needs to achieve service levels that met and exceeded expectations.
- Collaborated with internal teams to develop account strategy.
- Gained understanding of goals, objectives and processes to meet client business needs.
Education
Bachelor of Arts - Communication/Publication
South West Minnesota State University
Marshall, MN05.2003
Skills
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Needs Assessment
- Call Documentation
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Customer Transactions
- Customer and Client Relations
- Customer Care
Professional Strengths
Demonstrate professionalisms and leadership skills
Highly motivated
QuicklLearner
Excellent written and oral communication
Excellent Customer Service
Transaction Verification
Solid common sense servicing reasoning skills
Ability to problem solve and make sound decision
Timeline
Customer Service Representative
Meta Bank
05.2021 - 09.2022
Head Teller
Currie State Bank
05.2017 - 04.2021
Independent Direct Sales Consultant
Traveling Vineyard
10.2013 - 04.2020
Marketing Coordinator
Sanford Health
08.2013 - 08.2015
Account Executive
US Bank
09.2007 - 04.2010
Bachelor of Arts - Communication/Publication
South West Minnesota State University
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