Sally Hornbuckle
Jacksonville,FL
Summary
Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in [Type] industry.
Overview
20
20
years of professional experience
Work History
Business Owner
SJH Cleaning Solution
Jacksonville, FL
02.2016 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Home Care Provider
Home Instead Senior Care Home
Jacksonville, FL
03.2008 - 10.2014
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with self-administered medications.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
- Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
- Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
- Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
- Created personalized care plans for each patient that focused on their unique needs, preferences, and goals.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
- Conducted regular evaluations of patients'' progress and adjusted care plans accordingly to ensure continued effectiveness and alignment with changing needs.
- Reduced hospitalization rates by closely monitoring symptoms and alerting healthcare providers when intervention was needed.
- Performed thorough assessments of new clients'' homes upon admission into service which resulted in a safer living environment specific for each individuals'' needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed individual care plans for clients based on specific needs.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Apartment Manager
River View Apartments
Manitowoc, WI
01.2004 - 04.2006
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from [Number] tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Collaborated with owners to develop long-term improvement plans for the property, increasing its value over time.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Implemented a comprehensive preventative maintenance program to proactively address potential issues before they became costly repairs.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
- Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
Education
High School Diploma -
FSCJ
Jacksonville, FL01.2012
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Project Management
- Business Administration
- Budget Control
- Staff hiring
- Professional Networking
Volunteerrulesofconduct
All volunteers are required to complete an on-site Volunteer Orientation., Volunteers must sign in at the front desk upon arriving and sign-out upon leaving the community., All residents have rights and responsibilities including the right to privacy. As a volunteer, you will learn confidential information about the residents. You must uphold each Resident's Right to Privacy by keeping these matters confidential. Volunteers should not discuss residents' confidential information with each other or community staff. Emergency situations involving the following are a part of our responsibility and are not a breach of confidentiality: information to the physician, emergency room, rescue squad, hospital staff and nurses.
Volunteerapplication
Healthcare, Recreation/Activities, Business Office, Dining Services
Timeline
Business Owner
SJH Cleaning Solution
02.2016 - Current
Home Care Provider
Home Instead Senior Care Home
03.2008 - 10.2014
Apartment Manager
River View Apartments
01.2004 - 04.2006
High School Diploma -
FSCJ