Sally Kenyon

• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Developed close working relationships with providers, other Managers, front office and back office staff.
• Addressed and remedied all patient or team member issues.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Developed policies and procedures for effective practice management.
• Boosted staff morale by offering constructive feedback and specific direction.

• This is the same practice as mentioned in the previous employer. Practice was purchased by the Elliot Health SYstem. I performed all the same functions as mentioned, but also did accounts payable, payroll, claims submission, billing and coding, hiring and firing. The entire practice including all staff and all providers became employees of the Elliot Health System.

• Managed and performed all claims submissions and payments.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Performed coding of operation notes for physician procedures.

• Reviewed billing problems, researched issues and resolved concerns.
• Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
• Worked with customers to develop payment plans and bring accounts current.
• Trained and mentored staff on procedures, compliance requirements and collections techniques.

This was a billing company , billing and submitting claims for several practices. Performed billing, collection and reporting functions for offices, generating over $ 2 millon annually.

• Monitored team performance, enforcing compliance with corporate claims processes and procedures.
• Built talented teams of claims examiners dedicated to timely and compliant resolutions.
• Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
• Determined proper course of action for claims processing.
• Complied with established internal controls and policies.