Sally Maldonado
El Paso
Summary
Experienced professional seeking the position of Medical Support Assistant with extensive leadership, teamwork skills and conflict resolution experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Development Representative esales
Efinancial
Des Plaines
11.2025 - Current
- Addressed customer questions and concerns regarding products and services.
- Assisted in the creation of business development policies, processes, and standards.
- Assisted in the negotiation of contracts and agreements with clients and partners.
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Associate
Results Cx
El Paso
09.2025 - 11.2025
- Greeted customers and provided exceptional customer service.
- Engaged customers with product knowledge and recommendations.
- Guided customers in selecting products based on their needs and preferences.
- Provided guidance to customers on health insurance options for individuals and families.
- Responded accurately to customer questions, ensuring clarity and satisfaction.
- Handled inbound and outbound customer calls to address inquiries and provide solutions.
Customer Service Representative
conduent
Florham Park
05.2021 - 06.2022
- Managed inbound calls and provided accurate product information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and resolved issues to enhance overall satisfaction.
- Handled escalated complaints with professionalism and empathy to restore customer trust.
- Educated customers on account features and services available.
- Delivered timely resolutions to customer complaints, ensuring positive experiences.
- Maintained up-to-date knowledge of company policies and procedures.
Sales Associate/ Food Service Worker
Army & Air Force Exchange Service (AAFES)
Fort Bliss
06.2015 - 06.2016
- Prepares vegetables and fruits for general cooking, salads, and desserts using machines or manual methods.
- Brewed large quantities of coffee in urns, ensuring proper timing for optimal flavor and quality.
- Makes various juice and other drinks by mixing appropriate amounts of water, sugar, and beverage base powder in a large container, and pouring it to the dispenser.
- Prepared tea and ice cream for customer service.
- Disassembles, cleans and resembles dish washing machines, mixers, and similar kitchen equipment used.
- Washes and cleans coffee urns, dish washing machines, milk and beverage dispensers, dish dispensers, steam kettles, steam pressure cookers, etc.
- Addressed and resolved customer complaints, enhancing overall satisfaction with services provided.
- Managed daily operations by opening and closing the facility.
- Managed supply orders for establishment and coworkers, ensuring availability of necessary items for smooth operations.
- Performs the full range of janitorial duties in maintaining the dining facility in orderly and clean condition at all times.
- After each meal, sweeps, mops, strips, scrubs, waxes, and polishes dining room floors using heavy powered equipment.
- Cleans storeroom, refrigerators, walk-in refrigerators, office, hallways and latrines.
- Removes trash and garbage cans from kitchen when they become full, moves to garbage collection area near the dining facility, and washes and sanitizes the empty cans for reuse.
- Maintains garbage collection area in clean and sanitary condition.
- Balanced receipts and payments in the cash register.
- Supervisor: Lisa Pinera (702)280-0684
- Okay to contact this Supervisor: Yes
Distribution Materials Handler
ConAgra Food Inc.
Leigh
02.2015 - 06.2015
- Performs a full range of warehousing functions including receiving, storing, picking, preserving, disposing, shipping and re-warehousing materials, commodities, or equipment in accordance with established procedures and operating requirements.
- Directed warehouse operations, providing guidance to lower-graded materials handlers.
- Consolidated and distributed stocked service items, optimizing inventory management processes.
- Trained employees on warehousing tasks, promoting knowledge sharing and improving team efficiency.
- Conducted quality control checks on treats and beverages served to ensure compliance with health standards.
- Maintained sanitation of facility by regularly cleaning surfaces and ensuring adherence to hygiene standards.
- Balanced receipts and payments in the cash register at the end of each shift to ensure accurate financial records.
- Supervisor: Cynthia Santiago (915) 772-5871
- Okay to contact this Supervisor: Yes
Customer Service/Store Associate
Defense Commissary Agency
Fort Bliss
02.2011 - 03.2014
- Greet customers and assist customers with their wants and needs.
- Recommend, select, and help locate and obtain merchandise.
- Responds to patron concerns or complaints, referring those that cannot be handled personally either to the supervisor or the leader.
- Supervisor: Elizabeth Gray (915) 568-6688
- Okay to contact this supervisor: Yes
Education
High School diploma - Customer Service and Sales
BASAK National High School
Cebu City, Philippines04-2002
Skills
- Sales
- Customer service
- Salesforce
- Team building
- Multitasking Abilities
- Serve customers
Languages
English
Professional
Korean
Limited
Spanish
Limited
Certification
Health and Life Insurance License
Timeline
Business Development Representative esales
Efinancial
11.2025 - Current
Sales Associate
Results Cx
09.2025 - 11.2025
Customer Service Representative
conduent
05.2021 - 06.2022
Sales Associate/ Food Service Worker
Army & Air Force Exchange Service (AAFES)
06.2015 - 06.2016
Distribution Materials Handler
ConAgra Food Inc.
02.2015 - 06.2015
Customer Service/Store Associate
Defense Commissary Agency
02.2011 - 03.2014
High School diploma - Customer Service and Sales
BASAK National High School