Sally Mathias
Dover,OH
Summary
Sales enhancement expert with a focus on client engagement. Created tailored kitchen and bath solutions, leveraging strong interpersonal skills to drive customer satisfaction and loyalty. Consistently exceeded performance metrics and improved overall client experiences.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Redefine My Space
Dover, OH
01.2023 - Current
- Established customer relationships that boosted satisfaction and retention rates.
- Implemented targeted marketing strategies to enhance visibility and client engagement.
- Resolved customer inquiries promptly, ensuring positive experiences and feedback.
- Collaborated with clients to design customized kitchen and bath solutions.
- Developed detailed floor plans and 3D renderings using design software.
- Selected materials, fixtures, and finishes based on client preferences and current trends.
- Communicated project specifications effectively to contractors and vendors.
- Conducted site visits to accurately assess spaces and gather measurements.
Kitchen & Bathroom Sales
Diamond
Dover, OH
04.2017 - 12.2023
- Collaborated with diverse teams to achieve goals and resolve product-related issues.
- Promptly identified customer needs to enhance service delivery.
- Delivered excellent service through face-to-face interactions and phone communications.
- Assisted customers with inquiries, fostering satisfaction through effective support.
- Engaged customers in conversation using strong interpersonal skills.
- Exceeded satisfaction levels by devising creative solutions to challenges.
- Received recognition from management for outstanding customer service.
Area Manager Flooring Company
Dans Wholesale Flooring
Massillon, Ohio
04.2014 - 04.2017
- Managed daily operations across multiple locations for flooring distribution.
- Coordinated supplier relationships to ensure timely delivery of flooring materials.
- Oversaw staff training programs to enhance product knowledge and customer service skills.
- Implemented inventory control processes to optimize stock management efficiency.
- Developed promotional strategies that increased sales of flooring products.
- Resolved customer inquiries and complaints regarding flooring products promptly.
- Supervised employees, ensuring optimal productivity and adherence to company policies.
- Conducted regular inspections of store facilities to ensure compliance with safety regulations.
Education
High School Diploma -
New Philadelphia High School
New Philadelphia, OHSkills
- Customer relationship management
- Project management
- Marketing strategy
- 3D design tools
- Site evaluation
- Sales enhancement
- Creative problem solving
- Effective communication
- Client engagement
- Attention to detail
- Dependability
Timeline
Owner/Operator
Redefine My Space
01.2023 - Current
Kitchen & Bathroom Sales
Diamond
04.2017 - 12.2023
Area Manager Flooring Company
Dans Wholesale Flooring
04.2014 - 04.2017
High School Diploma -
New Philadelphia High School