Sally Michaud
Branford
Summary
Detail-oriented front and back desk receptionist with over 20 years of experience skilled in patient check-in, appointment scheduling, and insurance verification. Proven ability to manage multi-line phone systems and maintain accurate patient records. Administration support with QuickBooks, Excel and Advanced MD.
Overview
23
23
years of professional experience
Work History
Front and Back Desk Receptionist
New Egland Medical Specialists
North Branford
01.2003 - 09.2025
- Managed patient check-ins and check-outs, ensuring seamless patient flow at medical facility.
- Answered incoming calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments using electronic health record system for optimal workflow.
- Updated appointment calendars and scheduled meetings and appointments as requested by management team.
- Assisted with insurance verification and collected necessary documentation, facilitating smooth patient admissions.
- Maintained accurate patient records and ensured confidentiality compliance at all times.
- Processed payments and issued receipts, ensuring accurate billing and improved customer satisfaction.
- Provided administrative support to clinical staff, enhancing overall office operations.
- Maintained a safe and clean reception area by complying with procedures, rules, and regulations.
- Executed bookkeeping tasks, maintaining accurate financial records.
- Organized customer information for easy retrieval.
Education
High School Diploma -
Branford High School
Branford, CT06-1989
Skills
- Patient check-in
- Appointment scheduling
- Insurance verification
- Multi-line phone management
- EHR software proficiency
- Customer relationship management
Timeline
Front and Back Desk Receptionist
New Egland Medical Specialists
01.2003 - 09.2025
High School Diploma -
Branford High School