Sally Monson
EXECUTIVE COMMUNICATIONS MANAGER, AVP
Cottage Grove,United States
Summary
CAREER OBJECTIVE Dynamic professional with over 15 years experience in leading teams, driving initiatives and achieving outstanding results. Proven track record of success in developing and implementing innovative strategies to drive growth, improve customer service and increase efficiency. Skilled in creating collaborative working environments and leveraging the strengths of individual team members.
Overview
16
16
years of professional experience
Work History
EXECUTIVE COMMUNICATIONS MANAGER, AVP
U.S. Bancorp
08.2018 - 01.2023
- Drafted communications on behalf of CEO, Managing Committee, and Board of Directors in response to sensitive customer concerns and served as valued partner to executive team to develop and execute holistic strategies.
- Produced internal communications for high-visibility projects.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Mitigated regulatory risks by overseeing adherence to state and federal guidelines.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Identified opportunities to improve business process flows and productivity.
EXECUTIVE COMMUNICATIONS SPECIALIST
U.S. Bancorp
10.2013 - 08.2018
- Employed effective verbal and written communication skills to communicate and interact with all levels of organization.
- Responded to requests for information from media and designated appropriate spokesperson and information source.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
KEY ACCOUNT COORDINATOR
CORP. PAYMENT SYSTEMS; U.S. Bancorp
11.2006 - 10.2013
- Established and maintained relationships with key decision-makers to ensure customer loyalty.
- Applied customer-centric approach to understand customer needs and concerns and develop creative solutions.
- Functioned as team lead for various customer and internal projects and initiatives.
- Developed and delivered presentations to key customers to position products and services.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
Education
Associate of Applied Science - Psychology
Anoka -Ramsey Community College
Cambridge, MN06.2003
Skills
- Results-driven
- Professional Correspondence Writing
- Presentation Skills
- Communications Management
- Strategic Development
- Brand Management
- Project Management
- Style Guide Development
- Internal and External Communications
- Relationship building and retention
- Presentations
- Policy and procedure development
- Targeted marketing
- Performance metrics analysis
Languages
- English
Timeline
EXECUTIVE COMMUNICATIONS MANAGER, AVP
U.S. Bancorp
08.2018 - 01.2023
EXECUTIVE COMMUNICATIONS SPECIALIST
U.S. Bancorp
10.2013 - 08.2018
KEY ACCOUNT COORDINATOR
CORP. PAYMENT SYSTEMS; U.S. Bancorp
11.2006 - 10.2013
Associate of Applied Science - Psychology
Anoka -Ramsey Community College
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