Sally Nzioki
Product Manger
West Sacramento,CA
Summary
Product and project management expert with over 10 years of experience in using technology to enhance business solutions and improve efficiency. Skilled in driving value to diverse industries including Finance, Retail, Pharmaceuticals, NGO and Education. Proven ability to lead complex projects and align them with organizational goals.
Overview
14
14
years of professional experience
6
6
Certification
Work History
Senior Product Manager, Technology Solutions
Robert Half Consulting
02.2025 - 10.2025
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Translated information highly technical in nature to investors and senior staff and aligned product strategy with market.
- Designed and coordinated processes applicable to numerous projects for design efficiency and continuity.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
Project Manager/Business Analyst
Cobblestone Consulting
09.2024 - 11.2024
- Oversaw project management functions, for financial products, focused on budgets, cost control, risk management, and resource allocation, to ensure projects were delivered on time and within scope.
- Led Joint Application Development (JAD) sessions to gather comprehensive requirements and perform gap analysis, leading to the automation of data entry and a significant reduction in manual effort and errors.
- Functioned as a trusted advisor to clients, building strong relationships and understanding their evolving needs to ensure project solutions were always aligned with their business objectives.
- Collaborated with cross-functional development and design teams to implement a task analysis tool that provided critical insights into process complexities, user experience, and potential for automation.
- Managed project documentation and communications across all phases of the SDLC, ensuring project teams had clear, accessible information for planning and execution.
- Facilitated the evaluation and selection of secure, scalable, and user-friendly PIM software, ensuring seamless integration with existing client systems.
Salesforce Senior Product Owner
The Weldon Group Consulting
05.2023 - 07.2024
- Managed the product backlog, product performance and feature enhancements by utilizing Jira software's real-time data and analytics to monitor implementation, identify areas for improvement, and drive data-driven decisions for future iterations.
- Drove on-time delivery of complex financial product features for U.S. affiliates by supporting Product Managers in defining PI (Program Increment) objectives and prioritizing features and enablers within the SAFe (Scaled Agile Framework) framework.
- Translated customer needs into actionable features by creating user stories with clear acceptance criteria, and effectively communicated technical delivery outcomes to development, design, and QA teams throughout each Planning Interval.
- Achieved a remarkable 100%+ increase in sprint velocity by coordinating with the Scrum Master in all sprint ceremonies and leveraging Jira KPIs, which led to the successful release of Salesforce product features.
- Managed the end-to-end SDLC by proactively collaborating with cross-functional teams to identify and mitigate product development dependencies and risks, ensuring timely feature development, testing, UAT, and implementation.
- Championed stakeholder alignment by maintaining transparent communication and feedback loops with senior management, product managers, and development teams, ensuring all parties were informed and engaged throughout the entire product lifecycle.
Senior Systems Business Analyst
Irvine Technology Corporation
01.2020 - 07.2023
- Translated business requirements into technical specifications to ensure that all solutions met client needs and aligned with organizational goals.
- Successfully led project lifecycle process for complex initiatives and improved financial project resource management saving over $74K in operational and legal costs by identifying faulty SQL queries, leading to customer overcharges.
- Oversaw systems configuration and quality assurance, writing and executing test scripts to ensure successful product implementation and a seamless go-live for new features.
- Cultivated strong, long-term relationships with U.S. banks and financial institutions, acting as a trusted advisor for complex requests related to mortgage insurance products (Fire, Wind, Flood, among others).
- Managed a diverse portfolio of internal and external stakeholders, providing clear and concise communication on project outcomes to gain continuous alignment and buy-in from senior management.
- Led cross-functional collaboration with project managers, business analysts, and intake teams to ensure all project phases were executed efficiently and on time.
Business Analyst
Hiscox Insurance Incorporated
09.2018 - 10.2019
- Translated business requirements into system functionality using process flows, ensuring product goals are met to enhance data accuracy and customer satisfaction.
- Led successful launch and implementation of a new Cyber Security insurance product and ensured that at product launch the Product Information Management (PIM) system was scalable and supported the company's product growth.
- Achieved a 10% improvement in the customer experience for insurance applications and renewals by leveraging Tableau and Power BI to perform data-driven systems and process gap analyses.
- Functioned as the primary point of contact for all updates, questions, and issues related to Property & Casualty (P&C) lines and other specialized insurance products, displaying deep subject matter expertise.
- Collaborated with a wide range of stakeholders—including legal, operations, underwriting, sales, and marketing—to ensure critical insurance product data was accessible across multiple platforms, including desktops, tablets, and mobile devices.
- Partnered with QA teams to ensure test scripts accurately reflected system enhancements, guaranteeing functionality and a high-quality user experience with each release.
Senior IT Business Systems Analyst
Worldgate LLC
01.2018 - 07.2018
- Led strategic IT transformation for a K-12 education organization by leading a comprehensive ERP systems analysis and recommending appropriate SAP ERP modules for Finance, Human Resources, and Talent Management. This resulted in 10% cost savings from a $20 million budget.
- Reduced redundant systems by 95% by performing an IT portfolio application rationalization, which identified and eliminated 200 out of 2,000 systems. This effort saved an equivalent number of process hours and allowed resources to be refocused on strategic initiatives.
- Led requirements gathering sessions and Joint Application Development (JAD) workshops with stakeholders, including the CEO and department heads from IT, HR, and Finance. I used tools like MS Visio and wireframes to gain consensus on proposed ERP system modules and business processes.
- Advised senior leadership on the criticality of eliminating low-value IT projects to prevent missed business opportunities and increased costs, steering the focus toward a scalable and secure ERP solution that met long-term organizational needs.
- Streamlined Business Analyst work delivery by 30% by implementing proven strategic project planning and continuous delivery methods, enhancing overall project efficiency.
- Managed project delivery using both Agile and Waterfall methodologies, creating key documentation such as Gantt charts, project plans, risk management plans, and RACI charts to ensure effective and transparent execution.
Senior IT Business Systems Analyst
SGA Incorporated Consulting
08.2017 - 10.2017
- Saved $90K from departmental budget by recommending and implementing specific modules for a new mobile application.
- Led data migration projects, leading end-to-end Extract, Transform, Load (ETL) processes that resulted in a 98% data accuracy rate and on-time project delivery.
- Drove business process improvements by leading Joint Application Design (JAD) sessions and applying Business Process Improvement (BPI) strategies to identify and close process gaps. This included identifying repetitive manual tasks that saved the department 200 person-hours.
- Functioned as primary Jira Application Administrator, managing user accounts, system configuration, and documentation.
- Mentored and trained junior Business and Quality Assurance analysts, fostering a culture of continuous improvement and professional development.
- Served as a direct liaison between Mercedes-Benz and external vendors, managing key relationships and ensuring successful collaboration.
Systems Business Analyst
Synergy Network Solutions Consulting
01.2017 - 07.2017
- Led the implementation of Microsoft 365 Dynamics for Finance, Operations, and Field Service by conducting thorough requirements gathering sessions and process gap analyses.
- Boosted solution value by 10% by designing strategic data extraction, transfer, and load process. This enabled the seamless integration of financial and inventory data from various data sources into the new ERP system.
- Streamlined data access and reporting for end-users by using Balsamiq to create process flows. This reduced manual effort and saved countless hours by enabling users to generate accurate on-demand reports.
- Led weekly status meetings and provided concise updates to senior leadership, leveraging KPI metrics to highlight IT accomplishments and project progress.
- Conducted in-depth systems and process gap analyses to ensure that all innovative solutions met stringent scalability and security requirements for the entire school district.
- Managed a diverse stakeholder group that included the CIO, IT directors, and external product vendors to ensure seamless project delivery and alignment with organizational goals.
Accounts Manager – Merchandise Leasing
Aarons Company
11.2015 - 05.2016
- Managed and led a team responsible for all aspects of merchandise leasing, including budget management, vendor relations, and content strategy.
- Oversaw the end-to-end content management process, collaborating with cross-functional teams to develop engaging site content, optimize design and layout, and implement SEO best practices to improve online visibility and customer experience.
- Enhanced the quality of online product data by working with design and development teams to ensure all items were displayed with high-quality images, detailed descriptions, and accurate specifications.
- Drove vendor management, ensuring all contractual obligations and sub-contractor agreements were met, and product data was seamlessly integrated into internal systems.
- Collaborated with national and regional merchandising and marketing teams to develop API capabilities for dynamic online content delivery.
- Utilized Key Performance Indicator (KPI) metrics to evaluate merchandise data quality and operational efficiency by streamlining and automating approval workflows for data changes this improved instore and online customer experience.
Clinical Research – Project Management Coordinator
Quintiles, Inc
11.2012 - 03.2015
- Spearheaded the successful setup of clinical studies for a major biopharmaceutical company, leading a project team to achieve a 98% accuracy rate on external audits from trial sponsors like Amgen, Bristol Myers Squibb, and Johnson & Johnson.
- Ensured regulatory compliance by performing complex systems configuration according to sponsor protocols, FDA regulations, and company SOPs for clinical trials.
- Achieved 99% data accuracy by performing meticulous data validation on patient and specimen trial data within Oracle and Starlims (LIMS) systems.
- Led cross-functional collaboration across key departments including Assay, Clinical Trials Management, Logistics, and Data Management to ensure all project requirements were met.
- Managed and mentored external vendors and suppliers, ensuring seamless integration of their systems and data into the overall project workflow.
- Conducted quarterly data audits and submitted outcomes to internal and external SOX and sponsor audits, maintaining transparency and accountability.
IT Project Coordinator/Jr. Business Analyst
Quintiles, Inc
07.2011 - 11.2012
- Led successful launch of a new clinical trials data portal, providing doctors with instant access to on-demand results and improving the efficiency of patient outcome decisions.
- Conducted extensive data research and analysis on systems performance and operational costs, creating detailed reports for senior management on new product and enhancement implementations.
- Managed project documentation from end to end, creating Business and Functional Requirements Documents (BRD & FRD) and a Requirements Traceability Matrix to ensure all project requirements were met.
- Streamlined business processes by collaborating with cross-functional teams to automate manual data entry and create efficient approval workflows for data changes, maintaining data quality across all systems of record.
- Supported major internal and external audits by compiling and presenting critical data for representatives from trials sponsors like Amgen, Moderna, and Bristol Myers Squibb, ensuring all project deliverables were stored in SharePoint and compliant with FDA and company SOPs.
- Functioned as a liaison between stakeholders and IT, gathering requirements for LIMS system enhancements and translating business needs into detailed technical specifications.
Education
Master of Science - Information Technology Management
Western Governors University
Salt Lake City, UT06-2019
BBA - Business Analysis & Software Development
American Public University
Charleston, WV07-2014
Skills
- Salesforce Cloud
- Jira and Confluence
- MS Azure DevOps
- Oracle
- SAP
- Service Now
- QuickBooks (ProAdvisor)
Certification
- Generative AI for Project Managers (PMI)
- SAFe Practitioner (Scaled Agile framework)
- Agile Certified Practitioner (PMI-ACP)
- Certified Associate Project Manager CAPM (PMI)
- Google Project Management
- Intuit Quick Books (ProAdvisor)
Languages
Kiswahili
Native language
Timeline
Senior Product Manager, Technology Solutions
Robert Half Consulting
02.2025 - 10.2025
Project Manager/Business Analyst
Cobblestone Consulting
09.2024 - 11.2024
Salesforce Senior Product Owner
The Weldon Group Consulting
05.2023 - 07.2024
Senior Systems Business Analyst
Irvine Technology Corporation
01.2020 - 07.2023
Business Analyst
Hiscox Insurance Incorporated
09.2018 - 10.2019
Senior IT Business Systems Analyst
Worldgate LLC
01.2018 - 07.2018
Senior IT Business Systems Analyst
SGA Incorporated Consulting
08.2017 - 10.2017
Systems Business Analyst
Synergy Network Solutions Consulting
01.2017 - 07.2017
Accounts Manager – Merchandise Leasing
Aarons Company
11.2015 - 05.2016
Clinical Research – Project Management Coordinator
Quintiles, Inc
11.2012 - 03.2015
IT Project Coordinator/Jr. Business Analyst
Quintiles, Inc
07.2011 - 11.2012
Master of Science - Information Technology Management
Western Governors University
BBA - Business Analysis & Software Development
American Public University