Sally Retzer
Paul,MN
Summary
Knowledgeable Case Manager experienced in coordinating care for CADI/BI individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
10
10
years of professional experience
Work History
Contracted Case Manager
Accord
Coon Rapids, MN
12.2022 - Current
- Managed caseload of 35-44 clients while ensuring proper delivery to assist individuals with obtaining support for their assessed. needs.
- Meet with clients annually to set goals, create action plans, and determine services based on assessed needs.
- Attended all aspects of client's assessment, care planning, and implementation to provide the highest level of service possible.
- Collaborated with multiple service providers to maintain quality of care for individuals with the Department of Human Services guidelines.
- Coordinate and provide services and advocacy to clients and families.
- Able to exceed billing expectations.
Lead Case Manager
Accord
Coon Rapids, MN
08.2021 - 11.2022
- Successfully trained 15+ new hires while managing a caseload of 35 clients.
- Trained new hires on Anoka County-specific training and educated them on case management requirements.
- Attending training with leadership, Anoka County, and outside organizations.
Contracted Case Manager
Accord
Coon Rapids, MN
06.2020 - 07.2021
- Evaluation and recommendation of appropriate services while advocating for the clients best interest.
- Perform face-to-face contact with clients from different economic, social and cultural backgrounds.
- Maintain all relevant and necessary files, documentation,and paperwork regarding participation client's and guardian.
Case Manager
Goodwill Industries Of Southeastern Wisconsin Inc.
Milwaukee, WI
01.2017 - 06.2020
- Managed caseload of 30 clients while ensuring delivery of services to assist every individual with attaining support for their assessed needs.
- Completing documentation of the individual progress through observation, communication with staff, and families
- Maintain accurate and up-to-date case documents in compliance with agency, CARF, and contact requirements.
Payroll Technician
Goodwill Industries Of Southeastern Wisconsin Inc.
Milwaukee, WI
10.2014 - 01.2017
- Resolved payroll discrepancies efficiently by conducting thorough research with establish company policy.
- Ensured accurate payroll calculations for over 200 employees through meticulous data entry and verification.
- Reviewed time records 5700 employees to verify accuracy of information.
Education
Associate of Science - Human Services
Kaplan University
Milwaukee, United States03.2016
Skills
- Client Advocacy
- Conflict Resolution/problem solving
- Documentation and case management
- Community Resources
- Client Needs Assessment/home visit
- Relationship Building
- Organization and Multitasking
Timeline
Contracted Case Manager
Accord
12.2022 - Current
Lead Case Manager
Accord
08.2021 - 11.2022
Contracted Case Manager
Accord
06.2020 - 07.2021
Case Manager
Goodwill Industries Of Southeastern Wisconsin Inc.
01.2017 - 06.2020
Payroll Technician
Goodwill Industries Of Southeastern Wisconsin Inc.
10.2014 - 01.2017
Associate of Science - Human Services
Kaplan University