Sally Retzer
Paul,MN
Summary
Knowledgeable Case Manager experienced in coordinating care for CADI/BI individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
10
10
years of professional experience
Work History
Contracted Case Manager
Accord
12.2022 - Current
- Managed caseload of 35-44 clients while ensuring proper delivery to assist individuals with obtaining support for their assessed. needs.
- Meet with clients annually to set goals, create action plans, and determine services based on assessed needs.
- Attended all aspects of client's assessment, care planning, and implementation to provide the highest level of service possible.
- Collaborated with multiple service providers to maintain quality of care for individuals with the Department of Human Services guidelines.
- Coordinate and provide services and advocacy to clients and families.
- Able to exceed billing expectations.
Lead Case Manager
Accord
08.2021 - 11.2022
- Successfully trained 15+ new hires while managing a caseload of 35 clients.
- Trained new hires on Anoka County-specific training and educated them on case management requirements.
- Attending training with leadership, Anoka County, and outside organizations.
Contracted Case Manager
Accord
06.2020 - 07.2021
- Evaluation and recommendation of appropriate services while advocating for the clients best interest.
- Perform face-to-face contact with clients from different economic, social and cultural backgrounds.
- Maintain all relevant and necessary files, documentation,and paperwork regarding participation client's and guardian.
Case Manager
Goodwill Industries Of Southeastern Wisconsin Inc.
01.2017 - 06.2020
- Managed caseload of 30 clients while ensuring delivery of services to assist every individual with attaining support for their assessed needs.
- Completing documentation of the individual progress through observation, communication with staff, and families
- Maintain accurate and up-to-date case documents in compliance with agency, CARF, and contact requirements.
Payroll Technician
Goodwill Industries Of Southeastern Wisconsin Inc.
10.2014 - 01.2017
- Resolved payroll discrepancies efficiently by conducting thorough research with establish company policy.
- Ensured accurate payroll calculations for over 200 employees through meticulous data entry and verification.
- Reviewed time records 5700 employees to verify accuracy of information.
Education
Associate of Science - Human Services
Kaplan University
Milwaukee, United States03.2016
Skills
- Client Advocacy
- Conflict Resolution/problem solving
- Documentation and case management
- Community Resources
- Client Needs Assessment/home visit
- Relationship Building
- Organization and Multitasking
Timeline
Contracted Case Manager
Accord
12.2022 - Current
Lead Case Manager
Accord
08.2021 - 11.2022
Contracted Case Manager
Accord
06.2020 - 07.2021
Case Manager
Goodwill Industries Of Southeastern Wisconsin Inc.
01.2017 - 06.2020
Payroll Technician
Goodwill Industries Of Southeastern Wisconsin Inc.
10.2014 - 01.2017
Associate of Science - Human Services
Kaplan University
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