Sally Richardson
Killeen,Texas
Summary
A detail-oriented team player with strong organizational skills. Capable of managing multiple projects at the same time with high accuracy. A trustworthy candidate who can manage multiple priorities while maintaining a positive attitude.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Front Desk Receptionist/Rehab Technician
Integrity Rehab
Harker Heights, TX
07.2023 - Current
- Greet guests at the front desk and engage in pleasant conversations while managing check-in process.
- Answer the multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Organize, maintain, and update information in computer databases.
- Balance employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Resolve customer issues quickly if problems arise with insurance or payments.
- Schedule, coordinate, and confirm appointments and meetings.
- Complete all tasks in compliance with company policies and procedures.
- Assist the therapists in the gym.
- Assign medical codes to the proper cases and diagnoses.
- Maintain gym equipment and supplies to promote efficient working conditions.
- Maintain the confidentiality of sensitive data to protect customer and business information.
- Follow discharge plans, identify concerns, and report issues to management for decision-making.
- Confirm important personal and payment information for compliance with security and payment card industry standards.
Russian Language Teacher
Self-employeed
Killeen, United States
11.2020 - Current
- Assist teenagers and adults in learning the Russian language using a Russian curriculum.
- Teach students how to translate in Russian.
Simplify Russian so that students will grasp it by using their own language. - Introduce Russian culture studies to the class.
- Teach students the Russian language, including reading, writing, and comprehension.
- Promote a supportive learning environment for pupils in the classroom.
- Design lesson plans.
International Flight Attendant
Middle East Airlines- Air Liban
Beirut- Lebanon
03.2015 - 04.2019
- Facilitated the boarding process by greeting passengers upon arrival at the aircraft and providing direction to seats.
- Completed pre-flight and post-flight safety checks to reinforce the flight's safety.
- Prepared and served passengers' food and beverages.
- Regularly keep an eye on and secure the cabin and galley.
- Facilitated communication between the flight deck and cabin crew prior to and during flights to promote smooth operations.
- Followed all aviation laws and guidelines to ensure safety.
- Passengers with specific needs should receive extra assistance (children, disabled persons, elders, etc).
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Attended to flight deck needs.
- Used excellent customer service skills in addressing passengers' needs.
- Offered personalized assistance to children, the elderly, and passengers with special needs.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Assisted passengers in deplaning aircraft.
Executive Administrative Assistant
ADMIC Lebanon
Beirut- Lebanon
12.2013 - 02.2015
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Organized and updated schedules for executives.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Implemented updated policies and practices for organization and monitored effect.
- Scheduled appointments and handled calendars for senior leadership.
- Handled confidential and sensitive information with discretion and tact.
Retail Sales Associate
Fattal Holding
Beirut Lebanon
02.2009 - 12.2012
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed professional relationships with customers to increase loyalty, and retention.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Associate of Arts - Paralegal Studies
Penn Foster Career School
Scottsdale, AZCurrent
Bachelor of Arts - Lebanese Civil And Criminal Law
Lebanese Universiry- Faculty of Law
Beirut- Lebanon04-2019
High School Diploma -
College Des Soeurs Saint-Coeur- Kfarhabab
Kfarhabab- Lebanon06-2006
Skills
- Ul>
First Aid/CPR
- P>Decision-Making
- P>Organization and Time Management
- P>Data Entry
- P>Microsoft Office
Additional Information
I moved to the United States from Lebanon in 2019, and in June 2023 I obtained US citizenship.
Timeline
Front Desk Receptionist/Rehab Technician
Integrity Rehab
07.2023 - Current
Russian Language Teacher
Self-employeed
11.2020 - Current
International Flight Attendant
Middle East Airlines- Air Liban
03.2015 - 04.2019
Executive Administrative Assistant
ADMIC Lebanon
12.2013 - 02.2015
Retail Sales Associate
Fattal Holding
02.2009 - 12.2012
Associate of Arts - Paralegal Studies
Penn Foster Career School
Bachelor of Arts - Lebanese Civil And Criminal Law
Lebanese Universiry- Faculty of Law
High School Diploma -
College Des Soeurs Saint-Coeur- Kfarhabab