Open To Work
Sally Santiago
ARISE
Dingmans Ferry,PA
Work Preference
Job Search Status:
Open to workDesired start date:
ImmediatelyDesired Job Title
Front Desk AgentSubstitute Teacher, K-12Salesforce Business AnalystProject ManagerAdministratorWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation:
Dover, NJEast Hanover, NJBelleville, NJMorristown, NJMiddletown, NYOpen to relocation:
YesMinimum Desired Compensation
$83000/yrImportant To Me
Career advancementHealthcare benefitsCompany CultureWork-life balancePaid time offWork from home optionPersonal development programsSummary
Detail-oriented professional skilled in data analysis and workflow optimization. Recognized for enhancing guest services and operational processes, ready to leverage expertise in customer-focused environments to drive impactful results.
1
Certification
11
years of professional experience
Work History
Front Desk Agent
6 Months- Greeted and assisted clients, ensuring exceptional customer service and positive first impressions.
- Managed check-in and check-out processes, maintaining accuracy in guest records and transactions.
- Handled inquiries via phone and in-person, providing timely information about services and memberships.
- Collaborated with team members to maintain cleanliness and organization of front desk area.
Direct Support Professional
1 Year 7 Months- Assisted individuals with daily living activities to promote independence and community integration.
- Developed personalized support plans in collaboration with clients and their families to enhance quality of life.
- Implemented behavior management strategies, ensuring a safe and supportive environment for clients.
- Coordinated transportation and recreational activities, fostering social engagement and skill development.
Substitute Teacher, K-12
5 Months- Managed classroom environments to support student learning and engagement.
- Implemented lesson plans tailored to diverse learning needs and styles.
- Collaborated with teachers to maintain educational continuity during absences.
- Facilitated group activities that encouraged teamwork and social skills development.
Salesforce Business Analyst
4 Years 6 Months- Analyzed business requirements and translated them into Salesforce solutions to enhance operational efficiency.
- Collaborated with cross-functional teams to identify process improvements and implement system enhancements.
- Facilitated user training sessions, improving end-user adoption and proficiency in Salesforce functionalities.
- Led data migration projects, ensuring accuracy and integrity of information transferred to Salesforce platform.
Teller
1 Year 2 Months- Processed customer transactions accurately and efficiently, ensuring high levels of service satisfaction.
- Managed cash drawer operations, maintaining balanced records and minimizing discrepancies.
- Assisted customers with account inquiries, providing prompt and knowledgeable support.
- Educated clients on banking products and services, promoting enhanced customer engagement.
Education
Bachelor of Science - Business Administration And Management
- Relevant Coursework: Marketing, Finance, Economics & Management
- Extracurricular Activities: Women's Basketball Manager
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Data analysis
Requirements gathering
Team collaboration
Project management
User acceptance testing
Business process improvement
Workflow Analysis
Data mapping
CRM systems
Certification
- Licensed Salesforce Administrator - 2020-2025
Timeline
Front Desk Agent
Tri-Sate Muscle & Fitness
02.2026 - Current
Substitute Teacher, K-12
Port Jervis City School Dist
01.2026 - 06.2026
Direct Support Professional
ARISE
01.2025 - Current
Salesforce Business Analyst
Saberpoint
06.2020 - 12.2024
Teller
Bank of America
08.2015 - 10.2016
Manhattan College
Bachelor of Science from Business Administration And Management