Sally Scarlata
Home Depot
Cary,NC
24
years of professional experience
Customer Service Professional experienced in building strong customer relationships and supporting sales initiatives. Delivered organizational efficiency through exceptional communication and project management skills in fast-paced environments. Focused on optimizing processes and proactively addressing challenges to enhance team performance.
Work History
Sales Associate, Plumbing Dept.
5 Years 7 Months- Advised customers on product selection, application, and project requirements.
- Restocked merchandise and maintained organized, shoppable aisles.
- Demonstrated product knowledge to support sales and resolve customer questions.
- Trained new associates on store procedures, customer service, and department standards.
- Improved floor presentation through merchandising, signage, and seasonal resets.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Assistant Manager, Fine Jewelry Dept
3 Years 9 Months- Managed sales floor operations to support daily business priorities through coordinated staffing, merchandising, and customer service.
- Coached associates on service standards, selling behaviors, and store policies to improve team performance.
- Oversaw inventory accuracy, coordinated replenishment, and organized stockroom layout to maintain product availability.
- Supported visual merchandising execution, ensuring displays met company presentation standards.
- Coordinated opening and closing procedures, maintaining compliance with store controls and security practices.
Patron Services
12 Years 2 Months- Delivered attentive beverage service, maintaining accurate orders and timely delivery during high-volume shifts.
- Recommended cocktails and menu items, enhancing guest satisfaction and supporting repeat visits.
- Processed payments accurately, balanced tabs, and resolved checkout issues with professionalism.
- Monitored tables and floor activity, anticipating guest needs and coordinating service with bar staff.
- Maintained clean, organized service areas while restocking supplies and glassware efficiently.
- Handled special requests and substitutions, ensuring compliance with venue standards and guest preferences.
- Trained new cocktail servers on service routines, guest interaction, and point-of-sale procedures.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
Paralegal Specialist
2 Years 4 Months- Reviewed legal documents for completeness, consistency, and compliance with procedural requirements.
- Conducted client intake, gathered case information, and organized supporting records for attorney review.
- Enhanced case efficiency by managing and organizing legal documents, evidence, and client files.
- Conferred with clients and other involved parties to gather and track case information.
- Prepared closing binders, signature packages, and recording documents in compliance with state and county requirements.
- Managed escrow accounts accurately and securely, ensuring proper distribution of funds upon closing.
- Prepared legal documents such as deeds, mortgages, and leases to facilitate smooth real estate transactions.
- Conducted thorough title searches and examinations, mitigating potential risks and discrepancies.
Education
Associate of Science - Accounting and Finance
- Dean's List 2nd semester 1979
Skills
Customer needs assessment
Customer engagement
Communication skills
Customer relationship management
Excellent people skills
Interpersonal communication
Verbal communication
Multi-tasking strength
Written communication
Professional demeanor
Timeline
Sales Associate, Plumbing Dept.
Home Depot
03.2021 - CurrentRead More
Assistant Manager, Fine Jewelry Dept
Macys Department Store
06.2016 - 03.2020Read More
Patron Services
Monticello Casino & Raceway
04.2004 - 06.2016Read More
Paralegal Specialist
Nancy Schneider, Esq.
05.2002 - 09.2004Read More
Orange County Community College
Associate of Science from Accounting and Finance
Read More