Sally Sheridan
Burbank,CA
Summary
Seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Vita Health
2023.06 - Current
- Provided excellent customer service to patients and staff.
- Ran reports on insurances to verify coverage and obtain authorizations for therapy services.
- Processed payments using credit cards, maintaining accurate records of transactions.
- Answered incoming calls and scheduled appointments.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on intake procedures, phone etiquette and other coordinator duties.
- Worked directly with clinicians and provided support with outreaching to their clients.
Operations Coordinator
Foresight Mental Health
2021.04 - 2022.06
- Coached, trained and developed employees in company policies and compliance requirements
- Resolved customer problems personally, responding to inquiries and complaints
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
- Assisted with therapists' schedules, scheduled shifts, determined and provided additional training.
Event Coordinator
Pickwick Bowl
2019.04 - 2022.01
- Worked with clients to understand requirements and preferences and proposed ideas to improve success of each event
- Engage with customers and guests to monitor satisfaction and achieve event goals
- Listened to requests from guests and coordinated required services and solutions with appropriate staff
- Maintained on-site presence during events to consistently meet quality expectations.
Sales Representative
Sport Pulse
2020.08 - 2021.04
- Interacted with customers, providing information and top-notch customer service
- Greeted customers and escorted to requested merchandise
- Upheld company standards for brand and merchandise presentation
- Explained promotions and offered details to customers to increase awareness and boost sales
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques.
Front Desk Customer Service Representative/Lead Party Hostess
Pickwick Bowl
2015.02 - 2020.10
- Cleaned equipment and facilities regularly to keep them presentable and minimize the risk of infections between guests
- Informed patrons of safety requirements before operating machinery
- Completed assigned tasks prior to shift end
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Assisted event coordinator with planning and organizing events to ensure events run smoothly
- Hired, trained and scheduled additional hostesses
- Set up event area and monitored guests to maintain customer satisfaction
- Took inventory for party supplies monthly and organized/cleaned event area regularly.
Patient Care Coordinator
NextCare Urgent Care
2018.01 - 2019.03
- Collaborated with other departments to expedite and schedule tests, procedures and consultations
- Maintained personal accountability to comply with organization guidelines and healthcare laws and regulations
- Identified problems, documented resolutions and communicated to applicable parties to facilitate care progression
- Assisted patients with understanding the facility's policies and making smart health care decisions
- Verified insurances, collected co-pays, handled referrals and work comp cases.
Education
Medical Assistant Certification -
Glendale Career College
Glendale, CA10.2015
Skills
- Outgoing and self-motivated with a history of managing efficient and profitable company operations. Skilled in meeting the needs of clients by listening, communicating clearly, and delivering the highest level of service.
- New Hire Training
- Payment Collection
- Database coordination
Timeline
Patient Care Coordinator
Vita Health
2023.06 - Current
Operations Coordinator
Foresight Mental Health
2021.04 - 2022.06
Sales Representative
Sport Pulse
2020.08 - 2021.04
Event Coordinator
Pickwick Bowl
2019.04 - 2022.01
Patient Care Coordinator
NextCare Urgent Care
2018.01 - 2019.03
Front Desk Customer Service Representative/Lead Party Hostess
Pickwick Bowl
2015.02 - 2020.10
Medical Assistant Certification -
Glendale Career College
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