Sally Sheridan
Burbank,CA
Summary
Seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Vita Health
06.2023 - Current
- Provided excellent customer service to patients and staff.
- Ran reports on insurances to verify coverage and obtain authorizations for therapy services.
- Processed payments using credit cards, maintaining accurate records of transactions.
- Answered incoming calls and scheduled appointments.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on intake procedures, phone etiquette and other coordinator duties.
- Worked directly with clinicians and provided support with outreaching to their clients.
Operations Coordinator
Foresight Mental Health
04.2021 - 06.2022
- Coached, trained and developed employees in company policies and compliance requirements
- Resolved customer problems personally, responding to inquiries and complaints
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
- Assisted with therapists' schedules, scheduled shifts, determined and provided additional training.
Event Coordinator
Pickwick Bowl
04.2019 - 01.2022
- Worked with clients to understand requirements and preferences and proposed ideas to improve success of each event
- Engage with customers and guests to monitor satisfaction and achieve event goals
- Listened to requests from guests and coordinated required services and solutions with appropriate staff
- Maintained on-site presence during events to consistently meet quality expectations.
Sales Representative
Sport Pulse
08.2020 - 04.2021
- Interacted with customers, providing information and top-notch customer service
- Greeted customers and escorted to requested merchandise
- Upheld company standards for brand and merchandise presentation
- Explained promotions and offered details to customers to increase awareness and boost sales
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques.
Front Desk Customer Service Representative/Lead Party Hostess
Pickwick Bowl
02.2015 - 10.2020
- Cleaned equipment and facilities regularly to keep them presentable and minimize the risk of infections between guests
- Informed patrons of safety requirements before operating machinery
- Completed assigned tasks prior to shift end
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Assisted event coordinator with planning and organizing events to ensure events run smoothly
- Hired, trained and scheduled additional hostesses
- Set up event area and monitored guests to maintain customer satisfaction
- Took inventory for party supplies monthly and organized/cleaned event area regularly.
Patient Care Coordinator
NextCare Urgent Care
01.2018 - 03.2019
- Collaborated with other departments to expedite and schedule tests, procedures and consultations
- Maintained personal accountability to comply with organization guidelines and healthcare laws and regulations
- Identified problems, documented resolutions and communicated to applicable parties to facilitate care progression
- Assisted patients with understanding the facility's policies and making smart health care decisions
- Verified insurances, collected co-pays, handled referrals and work comp cases.
Education
Medical Assistant Certification -
Glendale Career College
Glendale, CA10.2015
Skills
- Outgoing and self-motivated with a history of managing efficient and profitable company operations Skilled in meeting the needs of clients by listening, communicating clearly, and delivering the highest level of service
- New Hire Training
- Payment Collection
- Database coordination
Timeline
Patient Care Coordinator
Vita Health
06.2023 - Current
Operations Coordinator
Foresight Mental Health
04.2021 - 06.2022
Sales Representative
Sport Pulse
08.2020 - 04.2021
Event Coordinator
Pickwick Bowl
04.2019 - 01.2022
Patient Care Coordinator
NextCare Urgent Care
01.2018 - 03.2019
Front Desk Customer Service Representative/Lead Party Hostess
Pickwick Bowl
02.2015 - 10.2020
Medical Assistant Certification -
Glendale Career College
Similar Profiles
Gene SchultzGene Schultz
Assembler at IVC Vita HealthAssembler at IVC Vita Health
Lindsey BaumanLindsey Bauman
Psychiatric Mental Health Nurse Practitioner at Metta Vita Health, LLCPsychiatric Mental Health Nurse Practitioner at Metta Vita Health, LLC
Arpita PatelArpita Patel
Packaging Operator at Vita Health Products IncPackaging Operator at Vita Health Products Inc