Sally Sheridan
Burbank,CA
Summary
Office coordinator with a background in patient care, scheduling, insurance verification, and billing follow-up. Supports smooth daily operations through clear communication, accurate records, and timely assistance for patients, providers, and staff.
Overview
12
12
years of professional experience
Work History
Lead Office Coordinator
Anchor Counseling Group
Glendale, CA
07.2025 - Current
- Oversee and support provider calendars and appointment scheduling to improve client flow.
- Coordinate client appointments and staff meetings for efficient scheduling.
- Manage incoming calls and emails to maintain timely communication.
- Assist clients with questions quickly and professionally.
- Verify insurance coverage, collect payments, and handle additional billing tasks as needed.
- Follow up on denied and rejected insurance claims to help resolve issues.
- Handle and manage credentialing statuses; add newly licensed therapists to current insurance contracts.
- Manage office supplies and keep inventory levels organized for smooth operations.
- Train new hires on office day-to-day duties.
Patient Care Coordinator
Vita Health
06.2023 - 02.2025
- Worked directly with clinicians and provided support with outreach to their clients.
- Generated insurance reports to verify coverage and secure authorizations for therapy services.
- Handled incoming calls, scheduled appointments, and resolved customer complaints through established follow-up procedures.
- Provided excellent customer service to patients and staff.
- Trained new staff on intake procedures and phone etiquette to ensure smooth coordination.
- Processed payments using credit cards, maintaining accurate records of transactions.
Operations Coordinator
Foresight Mental Health
04.2021 - 06.2022
- Oversaw multiple virtual clinic locations and managed multiple provider schedules on a day to day basis.
- Assisted with therapists' schedules and shifts, coordinating additional training to meet staffing needs
- Coached and trained employees on company policies and compliance requirements to ensure adherence and understanding
- Resolved customer inquiries and complaints, enhancing overall satisfaction and trust in services
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
Event Coordinator
Pickwick Bowl
04.2019 - 01.2022
- Worked with clients to understand requirements and preferences and proposed ideas to improve success of each event
- Identified guest needs and preferences and coordinated services and solutions with staff.
- Maintained on-site presence during events to consistently meet quality expectations.
- Engaged with customers to gather feedback on products and services. and guests to monitor satisfaction and achieve event goals
Front Desk Customer Service Representative/Lead Party Hostess
Pickwick Bowl
02.2015 - 10.2020
- Cleaned equipment and facilities regularly to ensure cleanliness and reduce infection risk for guests, took inventory of needed supplies
- Informed patrons of safety requirements before operating machinery.
- Assisted team members and managers with tasks to support productivity and achieve project milestones
- Recruited and trained hostesses to maintain adequate staffing during shifts and completed assigned tasks before shift end
- Set up event area and monitored guests to maintain customer satisfaction.
Patient Care Coordinator
NextCare Urgent Care
01.2018 - 03.2019
- Check-in patients, collect needed demographic information and schedule follow-up appointments when needed.
- Answer phone calls, respond to emails, handled inventory and closing procedures.
- Coordinated with other departments to expedite and schedule tests, procedures and consultations for patients.
- Verified insurances, collected co-pays, handled referrals and work comp cases.
- Assisted patients in understanding facility policies to support informed health care decisions.
- Trained new hires on front office work flow.
Education
Medical Assistant Certification -
Glendale Career College
Glendale, CAHigh School Diploma -
Burbank High School
Burbank, CA05-2014
Skills
- Outgoing and self-motivated with a history of managing efficient and profitable company operations Skilled in meeting the needs of clients by listening, communicating clearly, and delivering the highest level of service
Timeline
Lead Office Coordinator
Anchor Counseling Group
07.2025 - Current
Patient Care Coordinator
Vita Health
06.2023 - 02.2025
Operations Coordinator
Foresight Mental Health
04.2021 - 06.2022
Event Coordinator
Pickwick Bowl
04.2019 - 01.2022
Patient Care Coordinator
NextCare Urgent Care
01.2018 - 03.2019
Front Desk Customer Service Representative/Lead Party Hostess
Pickwick Bowl
02.2015 - 10.2020
Medical Assistant Certification -
Glendale Career College
High School Diploma -
Burbank High School