Sally Sturm
Grove
Summary
Developed strong organizational and multitasking skills in fast-paced online grocery environment. Skilled in inventory management and customer service, aiming to transition into new field. Seeking to leverage these abilities to contribute effectively in dynamic workplace.
Overview
2
2
years of professional experience
Work History
Online Grocery Associate
Walmart
Siloam Springs, AR
01.2019 - 07.2019
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
Cashier
Dollar General
Kansas, OK
04.2019 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Dishwasher
Shangri-La's Resort
Afton,Ok
04.2018 - 06.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Sandwich Artist
SUBWAY®Restaurants
Sayre, OK
01.2017 - 07.2017
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma -
Epic
Oklahoma City, OK06-2021
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Adaptability to change
- Data entry proficiency
- Upselling strategies
- Cross-selling products
- Customer service
- Barcode scanning
- Attention to detail
- Online order processing
Languages
English
Full Professional
Interests
- I enjoy helping others and giving back to the community
- Regularly practice mindfulness and meditation for overall wellness
- I like trying new recipes and food trends
- Engaging in food photography and sharing culinary creations on social media
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Video Gaming
- Avid Reader
- Fashion and Style
- Astrology
- Horseback Riding
- Yoga
Timeline
Cashier
Dollar General
04.2019 - 06.2019
Online Grocery Associate
Walmart
01.2019 - 07.2019
Dishwasher
Shangri-La's Resort
04.2018 - 06.2018
Sandwich Artist
SUBWAY®Restaurants
01.2017 - 07.2017
High School Diploma -
Epic