Summary
Work History
Skills
References
Timeline
Generic

Sally Wiley

Berryville,Arkansas

Summary

Experienced healthcare administration professional with over 20 years in the field, starting as an Office Manager for a private practice and evolving into a role in a hospital-owned multi-provider setting. Successfully managed expanding responsibilities as the practice grew from a sole provider to a 7-provider team.

I spent a couple of years as a provider representative for the hospital based HMO prior to joining a Community Healthcare Center as the Manager of the insurance and billing department over all 13 locations before quickly being promoted to C.O.O. I was responsible for all locations daily operations and handling.

Work History

Chief Operations Officer

Northwest Health Services
St Joseph MO
  • Streamlined operational workflows to enhance service delivery and patient satisfaction.
  • Implemented quality assurance protocols, ensuring compliance with healthcare regulations and standards.
  • Led cross-functional teams in strategic planning initiatives, aligning departmental goals with organizational objectives.
  • Developed and monitored key performance indicators to drive efficiency across operational departments.

Team Leader

Mosaic Lifecare
St Joseph MO
  • Conducted regular performance evaluations to identify areas for improvement.
  • Collaborated with cross-functional teams to align project objectives and timelines.
  • Implemented quality control measures to ensure adherence to standards.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management

References

1. Jacquie Hove 816-728-2047

Owner, Kozaks / Grassroots

2. Deborah Barnhill 816-294-6246

CSR, Wanna Pro Horse

3. Beth Bunyar 912-293-8492

Credentialing Specialist, Cox Health

Timeline

Chief Operations Officer

Northwest Health Services

Team Leader

Mosaic Lifecare

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Sally Wiley