Desired Job Title
Chief Operations OfficerProperty ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Waskom, TX, US
Open to relocation: No
Open To Work
Shannon Entrekin
Waskom,TX
Work Preference
Summary
Dynamic operations leader with extensive experience in organizational leadership and staff development. Skilled in fostering collaboration across teams and implementing process improvements that drive efficiency and profitability. Committed to achieving operational excellence and enhancing customer satisfaction.
Overview
17
17
years of professional experience
Work History
Chief Operations Officer
Leeson Real Estate Investment Firm, LLC.
Shreveport, LA
11.2019 - 10.2025
- Streamlined operational strategies to enhance efficiency across multiple departments.
- Directed cross-functional teams to implement process improvements and drive organizational goals.
- Cultivated relationships with stakeholders to align business objectives and investment strategies.
- Analyzed market trends to inform strategic decision-making and investment opportunities.
- Developed comprehensive training programs to elevate staff capabilities and operational knowledge.
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Championed sustainable business practices to reduce the company''s environmental impact.
- Supported business growth through strategic planning and process development.
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Optimized customer experience with improved service standards, streamlined complaint resolution procedures, and enhanced internal communication systems for better response times.
- Boosted employee satisfaction and retention through effective communication, training programs, and performance incentives.
- And cross-departmental collaboration.
- Facilitated organizational change initiatives, promoting adaptability among employees during periods of transition or restructuring.
- Among team members.
- Fostered a collaborative work environment that encouraged creative problem solving.
- Ensured compliance with industry regulations, maintaining strong relationships with regulatory bodies and implementing necessary updates to internal policies.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Managed financial, operational and human resources to optimize business performance.
- Oversaw business-wide changes to modernize procedures and organization.
- Represented organization at industry conferences and events.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Maintained P&L and shouldered corporate fiscal responsibility.
Property Manager
Caraway Realty & Management
Shreveport, LA
10.2008 - 10.2019
- Cultivated strong tenant relations by promptly addressing inquiries and resolving conflicts.
- Coordinated property maintenance schedules, ensuring timely repairs and upkeep of facilities.
- Executed regular property inspections, identifying issues and implementing preventative measures to uphold quality standards.
- Directed lease agreement negotiations, ensuring adherence to regulatory and policy standards.
- Streamlined operational processes, improving efficiency in property management tasks and workflows.
- Oversaw lease agreements, negotiating terms and ensuring compliance with regulations and policies.
- Conducted regular property inspections, identifying issues and implementing preventative measures to maintain standards.
- Managed tenant relations, addressing inquiries and resolving conflicts to enhance resident satisfaction.
- Implemented marketing strategies, increasing occupancy rates through targeted outreach and community engagement initiatives.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Education
No Degree - Health Care Management
Texas Women's University
Denton, TX08-2006
GED -
Rock Springs HighSchool
Rock Springs, WY01-1993
Skills
- Operational oversight
- Efficiency enhancement
- Revenue optimization
- Operational efficiency management
- Administrative leadership skills
- Organizational growth
- Risk mitigation strategies
- Workforce development
- Team relationship building
- Human resources management
- Budget management
- Effective best practices
- Effective administrative management
- Team-based coordination
- Operational planning
- Operational leadership
- Operational supervision
- Effective delegation
- Staff development
- Budget oversight
- Talent acquisition
- Collaborative teamwork
- Administrative operations
- Agreement facilitation
- Change process facilitation
- Human resources administration
- Operational management
- Effective problem resolution
- Prioritization and scheduling
- Strong attention to detail
- Effective problem resolution
- Skilled in prioritizing concurrent responsibilities
- Team collaboration
- Proficient in handling multiple tasks
- Responsive to changing needs
- Consistent reliability
- Team building and mentoring
- Strong verbal communication
- Proficient in organization techniques
- Effective team engagement
- Active listening
- Analytical and critical thinker
- Adaptability and flexibility
- Decision-making
- Client relationship building
- Planning and coordination
- People and culture
- Operational efficiency
- Management team leadership
- Strategic planning and execution
- Approachable leader
- Self motivation
- Conflict resolution
- Goal setting
- Professionalism
- Personnel oversight
Timeline
Chief Operations Officer
Leeson Real Estate Investment Firm, LLC.
11.2019 - 10.2025
Property Manager
Caraway Realty & Management
10.2008 - 10.2019
No Degree - Health Care Management
Texas Women's University
GED -
Rock Springs HighSchool