Sally Yang

• Built the SDR function as the first hire, establishing engagement and qualification frameworks that supported stronger prospect to customer transitions

• Helped scale revenue development by documenting processes, refining messaging from customer insight, and strengthening alignment across marketing, sales, and customer teams

• Managed early lifecycle engagement across SDR, ISR, and field events, building trusted relationships from initial interest through solution evaluation

• Founded a B2B sales support venture focused on prospect outreach and early pipeline development

• Worked directly with founders to strengthen messaging and customer engagement

• Managed high volume daily operations, ensuring revenue accuracy, service standards, and consistent customer experience while resolving issues quickly to maintain satisfaction

• Led a team of 50 plus employees, overseeing hiring, onboarding, and daily operations while serving as a liaison between ownership, staff, and customers

• Built strong relationships with regular patrons and staff, fostering a service environment centered on trust, responsiveness, and consistency