Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sally Zender

Summary

Dynamic customer service professional with a detail-oriented approach, honed at Sam's Club. Proven ability to enhance customer satisfaction through effective communication and accurate order processing. Strong organizational skills and a commitment to excellence have consistently driven repeat business and positive shopping experiences.

Overview

21
21
years of professional experience

Work History

Personal Shopper

Sam's Club
03.2024 - Current
  • Assisted customers in selecting products that meet personal preferences and needs.
  • Maintained knowledge of current trends and product offerings to provide informed recommendations.
  • Collaborated with team members to enhance customer service experiences and ensure satisfaction.
  • Processed customer orders efficiently, ensuring accuracy in selections and timely delivery.
  • Resolved customer inquiries promptly, contributing to positive shopping experiences and repeat business.
  • Utilized digital tools for order tracking and inventory management, enhancing operational efficiency.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.

Cashier

Menards
02.2022 - 03.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and selections, enhancing overall shopping experience.
  • Managed cash drawer accuracy, ensuring compliance with company policies.
  • Collaborated with team members to maintain clean and organized checkout area.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Personal Shopper

Kroger
11.2019 - 02.2024
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Paper Route Carrier

Oakland Press
10.2004 - 10.2020
  • Delivered newspapers efficiently across designated routes, ensuring timely service to customers.
  • Managed daily delivery schedules, optimizing routes for maximum efficiency and reliability.
  • Maintained accurate records of customer subscriptions and payment collections.
  • Trained new carriers on delivery procedures and route navigation, enhancing team performance.

Phone Sales Representative

Purple Heart Services Foundation
04.2006 - 03.2020
  • Developed strong customer relationships through effective communication and active listening.
  • Executed sales strategies to achieve monthly targets and increase revenue streams.
  • Trained new representatives on best practices for phone etiquette and product knowledge.
  • Analyzed customer feedback to refine sales pitches and improve service delivery.
  • Performed cold calling campaigns targeting potential customers, generating new business opportunities consistently.

Education

No Degree - Medical Informatics

Oakland Community College
Auburn Hills

Skills

  • Customer service
  • Detail-oriented approach
  • Planning and organization
  • Decision-making
  • Customer relations
  • Verifying order accuracy
  • Strong organizational abilities
  • Accurate cash processing

Timeline

Personal Shopper

Sam's Club
03.2024 - Current

Cashier

Menards
02.2022 - 03.2024

Personal Shopper

Kroger
11.2019 - 02.2024

Phone Sales Representative

Purple Heart Services Foundation
04.2006 - 03.2020

Paper Route Carrier

Oakland Press
10.2004 - 10.2020

No Degree - Medical Informatics

Oakland Community College

Similar Profiles

CREATE PROFILE