Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sally Ann Costello

Irving,TX

Summary

Achieved high levels of customer satisfaction through effective complaint resolution. Strengthened member relationships by implementing proactive communication strategies. Enhanced overall member experiences by addressing concerns promptly and professionally.

Overview

13
13
years of professional experience

Work History

Member Service Representative

AAA
Coppell, Texas
03.2022 - Current
  • Educated members on benefits and services available through AAA programs.
  • Coordinated emergency roadside assistance requests for timely support.
  • Resolved member complaints, ensuring a positive customer experience.
  • Collaborated with team members to streamline service processes and improve efficiency.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Handled customer complaints in an efficient and courteous manner.

Customer Service Representative

Coop
Acworth, TX
09.2017 - 02.2022
  • Assisted customers with inquiries regarding their accounts.
  • Trained new staff on customer service protocols and systems.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained accurate records of customer interactions and transactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints.

Customer Service Representative

Berkshire Hathaway
Arlington, Tx
05.2013 - 05.2017
  • Assisted customers with inquiries and product information.
  • Resolved customer issues through effective communication and problem-solving.
  • Managed customer accounts using internal software systems.

Education

High School - undefined

Sam Houston High School
Houston, TX
05.1970

Skills

  • Customer service
  • Complaint resolution
  • Sales generation
  • Customer relationship management
  • Market research
  • Problem solving
  • Effective communication
  • Attention to detail

Timeline

Member Service Representative

AAA
03.2022 - Current

Customer Service Representative

Coop
09.2017 - 02.2022

Customer Service Representative

Berkshire Hathaway
05.2013 - 05.2017

High School - undefined

Sam Houston High School