Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Salma Djelouahi

Bellmawr

Summary

Dynamic and results-oriented Customer Service Representative with a proven track record at Dunkin' Donuts. Excelled in customer service and active listening, enhancing customer satisfaction and loyalty. Skilled in data entry and order processing, contributing to a 20% increase in efficiency. Known for a friendly, positive attitude and a commitment to continuous improvement and staff training.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Dunkin' Donuts
07.2021 - 07.2022

Customer service

Cahier

Take order

Making food (sandwiches and beverages)

Cleaning


Teacher

Middle School
03.2019 - 03.2020
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.

Education

Bachelor Degree - Amazigh Language Culture

Ummto University
Algeria
09.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Scheduling
  • Order processing
  • Staff training
  • Product sales
  • Store maintenance
  • Research
  • Friendly, positive attitude

Languages

French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Customer Service Representative

Dunkin' Donuts
07.2021 - 07.2022

Teacher

Middle School
03.2019 - 03.2020

Bachelor Degree - Amazigh Language Culture

Ummto University
Salma Djelouahi