Salma Grimaldo
Greeley,CO
Summary
Business Management student at the University of Northern Colorado with strong customer service, communication, and interpersonal skills developed through professional experience in a fast-paced restaurant environment. Experienced in engaging with diverse audiences, promoting products, managing multiple responsibilities, and creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Hostess/Restaurant Server
First Watch Daytime Cafe
Windsor, Colorado
07.2026 - Current
- Greeted and seated guests promptly in a welcoming environment.
- Managed reservation system to optimize table turnover and guest flow.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Handled cash payments and reconciled daily transactions accurately.
Server/Cocktail Bartender
La Mariposa Restaurant and Margarita House
Greeley, Colorado
05.2022 - 07.2026
- Delivered friendly, professional customer service in high-volume restaurant and bar environment, effectively managing multiple tables and responsibilities.
- Build positive relationships with customers through communication, attentiveness, and personalized service.
- Adapted to changing customer needs in fast-paced environment, maintaining professionalism and positivity under pressure.
- Developed and promoted seasonal social media content for football season, holidays, and special events to enhance customer engagement.
Education
Bachelor of Science - Business Management
University of Northern Colorado
Greeley, CO12-2027
Skills
- Customer service
- Time management
- Team collaboration
- Reservation management
- Communication skills
- Microsoft Excel
- Video creation
Timeline
Hostess/Restaurant Server
First Watch Daytime Cafe
07.2026 - Current
Server/Cocktail Bartender
La Mariposa Restaurant and Margarita House
05.2022 - 07.2026
Bachelor of Science - Business Management
University of Northern Colorado