Salma Habani
Hurst,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and security, honed at companies like Prospect Airport Services. Excelled in enhancing passenger satisfaction through exceptional support and problem-solving skills. Proficient in Microsoft Office and adept at customer satisfaction measurement, consistently delivering solutions that meet diverse needs. Demonstrated ability to maintain professionalism and calm in challenging situations, ensuring safety and high service levels.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Abba Staffing & Consulting
Bedford, Texas
05.2024 - 09.2024
- Enhanced productivity and passenger's service levels by anticipating needs and delivering outstanding support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a high level of professionalism when dealing with difficult passengers.
- Monitored passengers' satisfaction levels through surveys and feedback forms.
- De-escalated the problematic passenger's concerns, maintaining a calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet passengers' needs.
- I approached the passenger and engaged in conversation through the use of effective interpersonal and people skills.
Customer Service Representative
Prospect Airport Services
Euless, Texas
10.2023 - 04.2024
- Enhanced productivity and passenger's service levels by anticipating needs and delivering outstanding support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a high level of professionalism when dealing with difficult passengers.
- Monitored passengers' satisfaction levels through surveys and feedback forms.
- De-escalated the problematic passenger's concerns, maintaining a calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet passengers' needs.
- I approached the passenger and engaged in conversation through the use of effective interpersonal and people skills.
Security Officer
Marksman Security
Dallas, Texas
02.2023 - 08.2023
- Guarded restricted areas to prevent unauthorized entry.
- Documented security-related situations and submitted in-depth reports to superiors.
- Responded to alarms and conducted investigations as required.
- Provided friendly and professional assistance to employees, visitors and customers.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Security Officer
Allied Universal Security Services
Irving, Texas
10.2021 - 01.2023
- Guarded restricted areas to prevent unauthorized entry.
- Documented security-related situations and submitted in-depth reports to superiors.
- Responded to alarms and conducted investigations as required.
- Provided friendly and professional assistance to employees, visitors and customers.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Customer Service Representative
Prospect Airport Services
Euless, Texas
12.2017 - 09.2021
- Enhanced productivity and passenger's service levels by anticipating needs and delivering outstanding support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a high level of professionalism when dealing with difficult passengers.
- Monitored passengers' satisfaction levels through surveys and feedback forms.
- De-escalated the problematic passenger's concerns, maintaining a calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet passengers' needs.
- I approached the passenger and engaged in conversation through the use of effective interpersonal and people skills.
Education
High School Diploma -
Naeemah School
Naeemah, Sudan03-2007
Skills
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft office expertise
- Email management
- Computer proficiency
- Customer service
- Data entry
- Account management
- Customer satisfaction measurement
Languages
English
Professional
Arabic
Professional
Timeline
Customer Service Representative
Abba Staffing & Consulting
05.2024 - 09.2024
Customer Service Representative
Prospect Airport Services
10.2023 - 04.2024
Security Officer
Marksman Security
02.2023 - 08.2023
Security Officer
Allied Universal Security Services
10.2021 - 01.2023
Customer Service Representative
Prospect Airport Services
12.2017 - 09.2021
High School Diploma -
Naeemah School
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