Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Salma Hailoua

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.

Overview

3
3
years of professional experience

Work History

Teller

Citizens Bank
12.2023 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.

Assistant Manager

Walgreens
01.2023 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Shift Manager

Walgreens
06.2021 - 12.2023
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Pharmacy Technician

Walgreens
01.2022 - 11.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Shift Leader

Dunking' Donuts
04.2021 - 06.2021
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Observed packing operations to verify conformance to specifications.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Analyzed sales figures and identified areas for improvement.
  • Frequently inspected production area to verify proper equipment operation.

Education

Associate of Applied Business - Accounting And Business Management

Kingsborough Community College of The City University of New York
Brooklyn, NY
09.2022

High School Diploma -

Abel Khalid Torres
Morocco, IN
06.2020

Skills

  • Customer Relations
  • Managing Multiple Priorities
  • Customer Relationship Management
  • Staff Management
  • Staff Training
  • Financial Management
  • Staff Development
  • Time Management
  • Staff Supervision
  • Team Motivation
  • Strategic Planning
  • Money Handling
  • Directing Team Members
  • Reviewing Performance
  • Customer Relationship Management (CRM)

Additional Information

During my time at Walgreens in makeup department, I did a lot of things in the makeup section. I unpacked new products and helped customers find what they needed. I enjoyed talking to customers and giving them advice on makeup. I made sure the shelves were always full of products. My job was to make customers feel good about themselves and help them pick the right makeup.

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Turkish
Limited Working

Timeline

Teller

Citizens Bank
12.2023 - Current

Assistant Manager

Walgreens
01.2023 - 12.2023

Pharmacy Technician

Walgreens
01.2022 - 11.2023

Shift Manager

Walgreens
06.2021 - 12.2023

Shift Leader

Dunking' Donuts
04.2021 - 06.2021

Associate of Applied Business - Accounting And Business Management

Kingsborough Community College of The City University of New York

High School Diploma -

Abel Khalid Torres
Salma Hailoua