Salma Jones
San Antonio
Summary
Dynamic Business Development Director at The Khoury Group with a proven track record in driving revenue growth and enhancing customer satisfaction. Expert in sales coaching and operational efficiency, I led initiatives that improved lead quality and elevated customer satisfaction scores beyond benchmarks, fostering a high-performing team dedicated to excellence.
Overview
9
9
years of professional experience
Work History
Business Development Director
The Khoury Group
San Antonio
01.2022 - Current
- Directed operations for 17 Texas dealerships, managing a team of 12 employees.
- Aligned strategies with marketing and inventory directors, resulting in improved lead quality and higher conversion rates.
- Developed initiatives that elevated customer satisfaction index and sales satisfaction index scores beyond manufacturer benchmarks.
- Streamlined workflows, enhancing operational efficiency across key performance indicators.
- Contributed to strategic planning by reporting directly to CEO and vice presidents.
- Maintained administrative support for executive leadership, ensuring efficient office functionality.
- Oversaw performance metrics and coached a high-performing team, driving success across multiple dealerships.
Business Development Agent
The Khoury Group
San Antonio
10.2021 - 12.2022
- Drove revenue growth through relationship-building and operational efficiency initiatives.
- Spearheaded customer satisfaction strategies, achieving consistently high CSI and SSI scores.
- Built and led a high-performing customer service team to enhance loyalty and drive repeat business.
- Developed proactive appointment-setting system, boosting customer return rate and increasing foot traffic.
- Implemented customer feedback mechanisms to track satisfaction and improve service strategies.
- Coordinated with sales and service teams to streamline processes, improving overall dealership experience.
- Earned three presidential awards from Toyota and two from Mazda for excellence in service.
- Advanced from sales agent to leadership role, managing a dedicated customer service department.
Keyholder
Bath and Body Works
08.2020 - 10.2021
- Oversaw store operations by managing opening and closing procedures, ensuring adherence to security protocols, and executing cash handling procedures.
- Supervised and mentored associates, delegated tasks effectively, and managed inventory and product displays to support store leadership.
- Enhanced sales through excellent customer service, tailored product recommendations, and upkeep of organized and visually appealing store displays.
Beauty Advisor/key holder
Sephora
10.2017 - 07.2020
- Delivered personalized customer service by recommending tailored products and beauty solutions, enhancing overall shopping experience.
- Managed daily store operations, including opening and closing procedures, inventory management, and staff supervision in the absence of store manager.
- Advised customers on skincare and makeup product selection.
- Conducted product demonstrations to enhance customer engagement.
- Maintained product displays for optimal presentation and accessibility.
Education
Bachelors - Political Science
Texas State University
Associates - Business Administration
Southwest Texas Junior College
Skills
- Problem-solving and critical thinking
- Computer literacy
- Google Docs and Sheets
- Microsoft Office proficiency
- Sales coaching and leadership
- Customer service excellence
Languages
- Spanish
- English
Timeline
Business Development Director
The Khoury Group
01.2022 - Current
Business Development Agent
The Khoury Group
10.2021 - 12.2022
Keyholder
Bath and Body Works
08.2020 - 10.2021
Beauty Advisor/key holder
Sephora
10.2017 - 07.2020
Bachelors - Political Science
Texas State University
Associates - Business Administration
Southwest Texas Junior College