SALMA LOPEZ
Glendale,Az.
Summary
Dynamic customer service professional with proven expertise, excelling in customer relationship management and team leadership. Recognized for enhancing operational efficiency and resolving complex issues, I leverage bilingual communication skills to foster strong client connections and drive significant business growth. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Four Seasons Outdoor Living
Phoenix, Arizona
09.2023 - 11.2025
- Served as lead office contact, assisting all walk-in customers and resolving internal office issues
- Prepared production paperwork for warehouse and coordinated with warehouse staff regarding material or product concerns
- Managed customer issues via email, phone, and in person, ensuring timely and professional resolution
- Developed deep product knowledge, including all parts, material, and construction processes
- Provided tours to new or potential customers, explaining production and answering all questions to support informed purchasing decisions
- Generated significant new business by building strong customer relationships and promoting company materials
- Organized, filed, and maintained all office documents; restocked supplies to ensure smooth daily operations
- Managed shipping operations for all trucks and flatbeds entering and leaving the warehouse with materials
- Scheduled deliveries for residential and commercial customers, ensuring accuracy and on-time service
FRONT DESK
ALOFT HOTEL
Glendale, Arizona
10.2022 - 09.2023
- Resolved customer complaints in a timely manner while following company policies and procedures
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Prioritized and organized tasks to efficiently accomplish service goals
- Provided front desk customer service; answering phone calls from guests and companies associated with the hotel
- Worked closely with the operations manager and general manager, including filing paperwork, counting cash drawer, refilling and restocking all products for the snack station
- Assisted guests with inquiries and resolved issues promptly
- Processed guest payments and handled cash transactions securely
- Collaborated with housekeeping to ensure cleanliness of rooms and common areas
- Managed reservations using hotel management software effectively.
LEAD HOST
SPIGA
05.2022 - 11.2022
- I was in charge of greeting guests with a very warm welcome as they walked in, and seating them at designated tables.
- My job included lots of daily tasks, including setting up floor plan for the evening reservations, taking phone calls for orders and future reservations.
- My job also included creating personal relationships with guests to make their experience memorable and enjoyable.
- Not only having a welcoming personality, tasks for closing shift as well as opening were also important, this included counting cash for pick up orders over the phone, dropping off and picking up mail, and making sure all areas were clean and presentable.
- Collaborated with servers to ensure smooth dining experiences
- Maintained cleanliness and organization of the host stand area
- Coordinated with kitchen staff to manage wait times effectively
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Stayed attentive to server availability and table turnover to quickly seat guests
- Managed guest expectations by relaying information regarding hours, wait times, and specials
GUEST SERVICES ASSOCIATE/SHIFT LEAD
TOP GOLF
11.2020 - 01.2021
- In addition to duties as a service associate, I also have been responsible for supervising a team of up to 15 employees by coaching them to increase staff engagement.
- In this role, I have provided leadership, guidance, and training to other staff members.
- I have helped with inventory, setup, breakdown, and cleanup before and after guest visits.
- I have been responsible for opening/closing, managing shifts, balancing cash drawer, managing guest grievances and assuming management role in the absence of managers.
GUEST SERVICES ASSOCIATE
TOP GOLF
08.2018 - 11.2020
- Provided first-class in person hospitality to guests at the venue to enhance guest experiences
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards
- Collaborated with team members to ensure smooth daily operations
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons
- Welcomed customers to property and offered immediate assistance with needs
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods
Education
Some College (No Degree) - DECA
MOUNTAIN RIDGE HIGH SCHOOL
Glendale, AZSkills
- Bilingual
- Customer relationship management
- Production coordination
- Inventory oversight
- Team leadership
- Operational efficiency
- Problem solving
- Communication skills
Timeline
Customer Service Representative
Four Seasons Outdoor Living
09.2023 - 11.2025
FRONT DESK
ALOFT HOTEL
10.2022 - 09.2023
LEAD HOST
SPIGA
05.2022 - 11.2022
GUEST SERVICES ASSOCIATE/SHIFT LEAD
TOP GOLF
11.2020 - 01.2021
GUEST SERVICES ASSOCIATE
TOP GOLF
08.2018 - 11.2020
Some College (No Degree) - DECA
MOUNTAIN RIDGE HIGH SCHOOL