Salma Portillo
Burtonsville,MD
Summary
Skilled in problem-solving and visual merchandising, I successfully planned events that exceeded sales goals and enhanced customer engagement. Adept at training new hires, I foster a collaborative team environment to drive store success. Achieved having the trust of my staff in order to ensure a positive work environment.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Hollister.Co
Annapolis, MO
02.2025 - Current
- Interviewing and onboarding new hires.
- Developing marketing strategies and quick visual changes to enhance sales and engagement.
- Scheduling associates to provide optimal guest experience.
- Planning and executing floor set changes.
- Resolved customer inquiries and complaints efficiently, ensuring high levels of customer satisfaction.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Cosmetic Counter Manager
Nordstrom
Columbia, MD
11.2023 - 02.2025
- Applied makeup and serviced customers to the best of my abilities to meet their expectations.
- Met KPI’s for both of the counters that I managed.
- Attended the trainings provided by both of my account executives.
- Planned and executed events in order to exceed last years sales.
- Developed promotional strategies to boost sales and increase customer engagement effectively.
Beauty Concierge
Nordstrom
Columbia
10.2022 - 11.2023
- Assisted with makeup brand events.
- Directed customers to brands that would satisfy their needs.
- Scheduled appointments for makeup artists.
- Contacted customers to invite them for events in the department.
- Kept an orderly stockroom to minimize inventory loss.
Education
High School Diploma -
Paint Branch Highschool
Burtonsville, MDSkills
- Problem-solving
- Marketing and visual merchandising
- Customer service and engagement
- Scheduling associates for optimal floor coverage and store projects
- Onboarded and trained new hires on customer service standards and daily store operations
Timeline
Assistant Store Manager
Hollister.Co
02.2025 - Current
Cosmetic Counter Manager
Nordstrom
11.2023 - 02.2025
Beauty Concierge
Nordstrom
10.2022 - 11.2023
High School Diploma -
Paint Branch Highschool