Salma Sedjat
Virginia Beach,VA
Summary
Skillful Retail Merchandiser accomplished in display designs and handling tasks smoothly and efficiently. Works well independently and as part of dynamic teams. Innovative and hardworking with 5 years of experience in the customer service industry. Adapts well to changing processes, programs and team requirements. Eager to contribute to a growing company.
Overview
5
5
years of professional experience
Work History
Retail Merchandiser
Whole Foods Market Inc
10.2018 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Sales Consultant
CarMax
03.2019 - 10.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Completed registration paperwork and sales documentation.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales and completing purchase contracts.
Manager
Burlington
01.2017 - 03.2018
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VA06.2017
Skills
- Retail Objectives
- Planogram Creation
- Calm and Professional Under Pressure
- Adaptability and Flexibility
- Application Design
- Issue Resolution
- Attention to Detail
- Telephone Etiquette
Languages
Arabic
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Sales Consultant
CarMax
03.2019 - 10.2018
Retail Merchandiser
Whole Foods Market Inc
10.2018 - Current
Manager
Burlington
01.2017 - 03.2018
High School Diploma -
Princess Anne High School