Salnave Louis
Pompano Beach,FL
Summary
Dynamic customer service professional with a proven track record at Results Companies, excelling in problem resolution and active listening. Adept at utilizing CRM systems to enhance customer satisfaction and streamline operations. Recognized for effectively managing high call volumes while maintaining excellent communication and fostering strong customer relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Results Companies
12.2023 - Current
- Assisted customers with inquiries and product information to enhance satisfaction.
- Processed orders and returns efficiently, ensuring accurate documentation.
- Utilized customer relationship management software to track interactions and resolve issues.
- Collaborated with team members to improve service delivery and operational efficiency.
Customer Service Representative
Iqor
12.2019 - 03.2020
- Conducted product demonstrations, educating customers on features and benefits to drive sales.
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Customer Service Representative
Universal Property & Casualty Insurance
02.2017 - 11.2019
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Blanche Ely High
Pompano Beach, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
Languages
creole
Full Professional
Timeline
Customer Service Representative
Results Companies
12.2023 - Current
Customer Service Representative
Iqor
12.2019 - 03.2020
Customer Service Representative
Universal Property & Casualty Insurance
02.2017 - 11.2019
High School Diploma -
Blanche Ely High