Summary
Overview
Work History
Skills
Timeline
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Salome Funaki Fuapau

Hayward,CA

Summary

Proven Customer Service Representative at California Sierra Express, adept in conflict resolution and Microsoft Excel, enhanced customer loyalty through empathetic complaint handling and efficient problem-solving. Skilled in transforming high-stress situations into positive outcomes, demonstrating exceptional critical thinking and relationship-building abilities.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

California Sierra Exoress
Hayward, CA
11.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Dispatching
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Complaint handling
  • Professional telephone demeanor
  • Follow-up skills
  • Call management

Timeline

Customer Service Representative

California Sierra Exoress
11.2023 - 02.2025
Salome Funaki Fuapau