SALOME LAULU
Garden City,ID
Summary
Dedicated customer service professional with strong communication skills and a commitment to delivering exceptional support. Experienced in active listening and conflict resolution, ensuring customer concerns are addressed effectively. Known for being adaptable and detail-oriented, with a focus on providing high-quality service to enhance customer satisfaction
Overview
6
6
years of professional experience
Work History
Direct Support Professional/ House leader
Hope Services
Meridian, Idaho
09.2024 - Current
- Engaged in crisis intervention techniques to de-escalate situations quickly and safely
- Guided clients in achieving their goals related to independent living skills
- Implemented strategies to promote independence and skill development among clients.
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, and housekeeping duties
- Instructed individuals in self-advocacy skills to empower autonomy and enhance decision-making abilities.
- Acted as a liaison between clients and leadership, facilitating clear and open communication
- Addressed minor staff concerns and effectively de-escalated conflicts to maintain a positive team environment
- Streamlined communication by facilitating updates and concerns within the team
- Developed and implemented onboarding program to enhance training for new staff members
- Prepared and maintained detailed records of client progress and services provided
Server
IHOP
Meridian, Idaho
07.2024 - 09.2025
- Trained new servers, fostering team cohesion and maintaining high service standards.
- Provided friendly, attentive service to enhance customer dining experiences, encouraging repeat visits and maintaining high satisfaction levels.
- Delivered friendly, attentive service that enhanced customer dining experiences, encouraging repeat visits and achieving high satisfaction levels.
- Followed health and safety guidelines in food preparation and service to ensure compliance and safety.
- Achieved consistent performance targets in customer satisfaction and response times.
REMOTE COLLECTIONS REPRESENTATIVE
Citibank
Boise, ID
06.2020 - 01.2021
- Ensured professional and customer-friendly interactions with all customers
- Handled outbound and inbound calls professionally and knowledgeably, following the appropriate scripts, when necessary, occasionally field inbound calls with the same professionalism
- Applied knowledge of compliance with all applicable federal and state laws(e.g., FDCPA, UDAAP)
- Identified disputes promptly and ensured proper resolution
- Communicated account information to customers, detailing payment histories and interest rates
- Reviewed client files to determine the best way to collect from delinquent accounts
Education
GED-High School Equivalency -
Cascade Jobs Corps
Sedro-woolley, WASkills
- Crisis intervention
- Customer service & support
- Teamwork and collaboration
- Conflict Resolution
- Excellent communication
- Time management
- Organization
- Multitasking
- Attention to detail
- Adaptable
- Active listening
Timeline
Direct Support Professional/ House leader
Hope Services
09.2024 - Current
Server
IHOP
07.2024 - 09.2025
REMOTE COLLECTIONS REPRESENTATIVE
Citibank
06.2020 - 01.2021
GED-High School Equivalency -
Cascade Jobs Corps