Salome Morales
Tucson,AZ
Summary
Dynamic professional experienced in front desk operations and financial management. Known for exceptional time management and team collaboration, successfully streamlining processes to and operational efficiency.
Overview
4
4
years of professional experience
Work History
Receptionist
Pima Foot and Ankle Surgery
Tucson, Arizona
07.2025 - Current
- Greeted patients and visitors warmly upon arrival at medical office.
- Scheduled and confirmed appointments efficiently, handling phone calls and inquiries.
- Organized patient records, maintaining confidentiality of sensitive information.
- Processed insurance claims and verified patient information, ensuring accuracy and compliance.
- Collaborated with medical staff to optimize patient flow throughout office.
- Managed incoming mail distribution and handled courier services effectively.
- Assisted in accounts receivable, payable and general ledger activities.
- Processed company receipts, sales invoices, and payments from customers and suppliers.
Hostess, Server Assistant , Barista
Bisbee Breakfast Club
Tucson, Arizona
08.2022 - 07.2026
- Managed waitlists and communicated accurate wait times to enhance customer experience.
- Handled customer inquiries and resolved issues promptly to maintain service quality.
- Trained new hosts on procedures and best practices for guest service.
- Assisted servers by relaying guest needs and special requests promptly.
- Coordinated with kitchen staff to ensure timely food delivery to tables.
- Maintained cleanliness of the front area and organized menus efficiently.
- Collaborated with management to improve guest seating flow during peak hours.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Processed payments from customers using a POS system.
- Resolved customer conflicts swiftly to ensure a positive dining atmosphere.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Managed dining room layout to maximize efficiency of staff members.
- Balanced cash drawers at the end of each shift.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Stocked server areas with supplies before, during and after shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Accepted payments from guests for dine-in and take-out foods.
- Assisted servers with meal delivery and customer service tasks.
- Maintained cleanliness and organization of dining areas and service stations.
- Communicated effectively with kitchen staff regarding special requests or modifications.
- Supported team members during busy shifts by managing additional tasks efficiently.
- Prepared tables for dining by setting up linens, silverware, and glassware.
- Handled guest inquiries and provided assistance to enhance the dining experience.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
- Demonstrated ability to multi-task by performing various duties.
- Assisted in training new server assistants on job responsibilities and procedures.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
- Resolved customer complaints swiftly and professionally when needed.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Assisted customers in selecting products and answering their inquiries.
- Operated espresso machines and other coffee equipment efficiently.
- Managed cash register transactions and handled customer payments accurately.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Monitored inventory levels and restocked supplies as needed.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Accountant
El Camino Mobile Home Park LLC
Tucson , AZ
08.2022 - 01.2026
- Managed accounts receivable and payable, reconciled bank statements, and prepared accurate financial reports to ensure timely financial oversight.
- Managed monthly financial statements and reconciliations for mobile home park operations.
- Performed general ledger reconciliations on a timely basis.
- Reviewed invoices for accuracy and completeness to ensure proper payment processing and compliance.
- Monitored cash flows and prepared weekly cash projections.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Maintained comprehensive financial records, tracking rent collections and expenses for effective financial management.
- Managed rental agreements and ensured compliance with company policies.
- Collected payment by processing credit card transactions.
- Maintained strong relationships with vendors providing services such as repairs, cleaning, landscaping.
- Cross-referenced important documents to ensure they were properly stored.
- Processed orders, invoices, and payments in a timely manner.
- Verified accuracy of data entry into the database.
- Answered telephones to assist customers and resolve issues.
- Managed incoming and outgoing correspondence including emails, letters, and faxes.
- Filed paperwork and documents according to established procedures.
- Scanned and filed forms, reports, correspondence and receipts.
- Monitored and ordered office supplies necessary for filing and record-keeping activities.
- Facilitated easy access to frequently used documents through strategic placement and organization.
- Handled sensitive documents with discretion, adhering to confidentiality agreements.
Education
High School Diploma -
Tucson High School
Tucson, AZ05-2023
Some College (No Degree) -
Pima Community College
Tucson, AZ04-2026
Skills
- Front desk operations
- Appointment scheduling
- Customer service
- Multi-line telephone skills
- Phone etiquette
- Data entry
- Patient confidentiality
- Time management
- Conflict resolution
- Team collaboration
- Basic accounting
- Financial reporting
Computer Skills
- Excel
- Microsoft Word
- Outlook
- Goggle Docs
- Home Base
- Square POS
Timeline
Receptionist
Pima Foot and Ankle Surgery
07.2025 - Current
Hostess, Server Assistant , Barista
Bisbee Breakfast Club
08.2022 - 07.2026
Accountant
El Camino Mobile Home Park LLC
08.2022 - 01.2026
High School Diploma -
Tucson High School
Some College (No Degree) -
Pima Community College