Salvador Canela
Lynwood,CA
Summary
With over 16 years of dedicated experience in the banking industry, I bring a wealth of expertise in leadership, project management, and team development. Throughout my career, I have successfully managed both people and projects, demonstrating a commitment to fostering professional growth and achieving organizational goals. I have a proven track record of creating efficient procedures from the ground up, showcasing my adaptability and problem-solving skills. As a fast learner with a natural curiosity, I excel in leveraging available resources to drive innovation and enhance operational efficiency. My strategic mindset and people-centric approach position me as a valuable asset, poised to contribute to the continued success of any institution.
Overview
15
15
years of professional experience
Work History
Director Of Innovation
Downey Federal Credit Union
05.2020 - 01.2024
- As Director of Innovation co-lead various projects including core conversion(JHA Symitar), online banking(Alkami) conversion and card conversion
- Co-lead on disaster recovery team
- Co-lead implementation of Zelle, instant card issuance and loan origination system(MerridianLink)
- Onboarded IT Vendor
- Managed help desk ticketing system
- Created in lobby sign in system
- Managed upgrade of ATM fleet
- Trained in PowerOn development and EasyWriter creator
- Trained core analyst and IT specialist
- Wrote IT procedures
- Trained staff on basic IT troubleshooting.
- Presented findings from market research studies to executive leadership, guiding data-driven decision-making processes.
- Identified emerging trends and technologies.
- Negotiated contracts with external vendors and suppliers to secure resources necessary for successful project completion.
- Collaborated with marketing team to develop successful launch campaigns for banking products.
Branch Manager
Downey Federal Credit Union
01.2014 - 05.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation
- As Branch Manager developed new roles for staff.
- Trained staff with account openings and loan underwriting.
- Trained staff on risk management.
- Developed procedures to convert account opening from paper based to electronic files.
Developed procedures that allowed Credit Union to continue to service members during Covid pandemic. - Held coaching conversations with individual staff members to discuss successes and opportunities.
- Wrote annual reviews and set goals.
Senior Personal Banker/Small Business Specialist
Bank of America
09.2008 - 12.2013
- As Small Business Specialist was responsible for consultative sales
- Responsible for exceeding banking centers small business goals
- Trained branch staff on small business products to identify potential sales opportunities
- Managed client portfolio with focus on relationship development and deepening
- Analyzed client financial conditions and business trends
- Analyzed clients cashflow and offered lending opportunities.
Education
Other - Project Management
California State University Dominguez Hills
Carson, CA12.2020
Other - General Education
Los Angeles City College
Los Angeles, CA05.2003
High school or equivalent - General Education
Los Angeles High School
Los Angeles, CA05.1998
Skills
- Staff Development - 10 years
- Business Management - 10 years
- Procedure Writing - 10 years
- Vendor Management - 10 years
- Training - 10 years
- Customer service - 10 years
- IT Help Desk - 4 years
- Loan Underwriting - 10 years
- Project Management - 5 years
- Banking Operations - 10 years
- Data Analyst - 10 years
- Consultative Sales - 10 years
- Financial Planning
- Adaptive Learning
- Project Management
- Customer Relationship Management (CRM)
- Time Management
- Complex Problem-Solving
Timeline
Director Of Innovation
Downey Federal Credit Union
05.2020 - 01.2024
Branch Manager
Downey Federal Credit Union
01.2014 - 05.2020
Senior Personal Banker/Small Business Specialist
Bank of America
09.2008 - 12.2013
Other - Project Management
California State University Dominguez Hills
Other - General Education
Los Angeles City College
High school or equivalent - General Education
Los Angeles High School
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