Salvador Canela
Lynwood,CA
Summary
With over 16 years of dedicated experience in the banking industry, I bring a wealth of expertise in leadership, project management, and team development. Throughout my career, I have successfully managed both people and projects, demonstrating a commitment to fostering professional growth and achieving organizational goals. I have a proven track record of creating efficient procedures from the ground up, showcasing my adaptability and problem-solving skills. As a fast learner with a natural curiosity, I excel in leveraging available resources to drive innovation and enhance operational efficiency. My strategic mindset and people-centric approach position me as a valuable asset, poised to contribute to the continued success of any institution.
Overview
15
15
years of professional experience
Work History
Director Of Innovation
Downey Federal Credit Union
Downey, Ca
05.2020 - 01.2024
- As Director of Innovation co-lead various projects including core conversion(JHA Symitar), online banking(Alkami) conversion and card conversion
- Co-lead on disaster recovery team
- Co-lead implementation of Zelle, instant card issuance and loan origination system(MerridianLink)
- Onboarded IT Vendor
- Managed help desk ticketing system
- Created in lobby sign in system
- Managed upgrade of ATM fleet
- Trained in PowerOn development and EasyWriter creator
- Trained core analyst and IT specialist
- Wrote IT procedures
- Trained staff on basic IT troubleshooting.
- Presented findings from market research studies to executive leadership, guiding data-driven decision-making processes.
- Identified emerging trends and technologies.
- Negotiated contracts with external vendors and suppliers to secure resources necessary for successful project completion.
- Collaborated with marketing team to develop successful launch campaigns for banking products.
Branch Manager
Downey Federal Credit Union
Downey, Ca
01.2014 - 05.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation
- As Branch Manager developed new roles for staff.
- Trained staff with account openings and loan underwriting.
- Trained staff on risk management.
- Developed procedures to convert account opening from paper based to electronic files.
Developed procedures that allowed Credit Union to continue to service members during Covid pandemic. - Held coaching conversations with individual staff members to discuss successes and opportunities.
- Wrote annual reviews and set goals.
Senior Personal Banker/Small Business Specialist
Bank of America
Los Angeles, Ca
09.2008 - 12.2013
- As Small Business Specialist was responsible for consultative sales
- Responsible for exceeding banking centers small business goals
- Trained branch staff on small business products to identify potential sales opportunities
- Managed client portfolio with focus on relationship development and deepening
- Analyzed client financial conditions and business trends
- Analyzed clients cashflow and offered lending opportunities.
Education
Other - Project Management
California State University Dominguez Hills
Carson, CA12.2020
Other - General Education
Los Angeles City College
Los Angeles, CA05.2003
High school or equivalent - General Education
Los Angeles High School
Los Angeles, CA05.1998
Skills
- Staff Development - 10 years
- Business Management - 10 years
- Procedure Writing - 10 years
- Vendor Management - 10 years
- Training - 10 years
- Customer service - 10 years
- IT Help Desk - 4 years
- Loan Underwriting - 10 years
- Project Management - 5 years
- Banking Operations - 10 years
- Data Analyst - 10 years
- Consultative Sales - 10 years
- Financial Planning
- Adaptive Learning
- Project Management
- Customer Relationship Management (CRM)
- Time Management
- Complex Problem-Solving
Timeline
Director Of Innovation
Downey Federal Credit Union
05.2020 - 01.2024
Branch Manager
Downey Federal Credit Union
01.2014 - 05.2020
Senior Personal Banker/Small Business Specialist
Bank of America
09.2008 - 12.2013
Other - Project Management
California State University Dominguez Hills
Other - General Education
Los Angeles City College
High school or equivalent - General Education
Los Angeles High School