Salvador Castro
Cumming,GA
Summary
Hardworking and passionate job seeker as a full-time Bilingual Receptionist position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills. With the ability to handle multiple projects simultaneously and willingness to take on added responsibilities to meet team goals and achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Auto Zone Auto Parts
05.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Membership Manager/Personal Trainer
Onelifefitness
08.2021 - 05.2023
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Store Manager
Auto Zone Auto Parts
07.2018 - 08.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
No Degree - Physical Therapy Assistant
Lanier Technical College
Oakwood, GA2025
Associate of Science - Personal Training
National Academy of Sports Medicine
Atlanta07.2021
High School Diploma -
Forsyth Central High School
Cumming, GA05.2017
Skills
- Project Management
- Program Administration
- Staff Supervision
- Schedule Management
- Advertising and Marketing
- Loss Prevention
- Leadership and Team Building
- Matrix Management
- Data Review
- Training and Development
- Sales Expertise
- Consistently Meet Goals
- Bilingual
- MS Office
Accomplishments
- Onelife fitness top membership manager for the year out ranking General Managers and District Managers.
- Moved up positions frequently from cashier, key holder, Assistant Manager to General Manager in training in less than 3 years.
Certification
- CPR and AED Certified in 2021
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Auto Zone Auto Parts
05.2023 - Current
Membership Manager/Personal Trainer
Onelifefitness
08.2021 - 05.2023
Assistant Store Manager
Auto Zone Auto Parts
07.2018 - 08.2021
No Degree - Physical Therapy Assistant
Lanier Technical College
Associate of Science - Personal Training
National Academy of Sports Medicine
High School Diploma -
Forsyth Central High School
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