Salvador Cuevas
Raleigh ,Nc
Summary
Dynamic administrative professional with a proven track record in customer service, team leadership, and medical office management. Highly skilled in office administration, data organization, and scheduling, with a strong focus on enhancing operational efficiency and fostering client relations. Recognized for developing training programs that boost service quality and team performance, and proficient in utilizing technology to streamline workflows.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
The Facial Experience
10.2024 - Current
- Managed scheduling and appointment coordination for clients, ensuring efficient daily operations.
- Provided administrative support by organizing files, documents, and correspondence for easy access.
- Assisted in customer service tasks, addressing inquiries and resolving issues promptly.
- Maintained office supplies inventory, placing orders as needed to support operational needs.
UPS Loader/unloader Assistance
UPS
01.2021 - 09.2024
- Operated loading equipment to ensure efficient package handling and movement.
- Coordinated with team members to optimize loading processes for timely delivery.
- Inspected packages for damage and ensured proper labeling before shipment.
- Maintained clean and organized work environment to enhance safety and efficiency.
Senior Customer Service Supervisor
Bjs Wholesales Club
08.2016 - 2020
- Led customer service team in delivering exceptional support and resolving escalated issues.
- Developed training programs to enhance staff performance and improve service quality.
- Analyzed customer feedback to implement process improvements and increase satisfaction levels.
- Coordinated daily operations ensuring efficient workflow and optimal resource allocation.
Education
High School Diploma -
Athens Drive High School
Raleigh, NC06.2015
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Verbal communication
- Data organization
- Records management
- Microsoft PowerPoint
- Document management
Languages
English,Spanish
Native or Bilingual
Timeline
Administrative Assistant
The Facial Experience
10.2024 - Current
UPS Loader/unloader Assistance
UPS
01.2021 - 09.2024
Senior Customer Service Supervisor
Bjs Wholesales Club
08.2016 - 2020
High School Diploma -
Athens Drive High School