Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Salavdor De La Paz

1027 Calhoun ST Redlands,CA

Summary

Dedicated Customer Service Representative with strong skills in problem-solving and active listening. Proven ability to enhance operational efficiency and mentor team members.

Overview

1
1
Language
2027
2027
years of professional experience

Work History

Customer Service Representative

Customer Service Representative

JMD & Associates. Inc
01.2014 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Implemented process improvements that enhanced response times for customer requests.
  • Maintained accurate records of customer interactions using CRM software.
  • Assisted in training new staff on company policies and customer service protocols.

Debt Collections Representative

ARS Inc
Ontario, CA
09.2006 - 01.2009
  • Managed high-volume collections, resolving outstanding debts effectively and efficiently.
  • Developed strong customer relationships through empathetic communication and conflict resolution skills.
  • Implemented process improvements that enhanced workflow efficiency in collections operations.
  • Maintained accurate records using proprietary billing software to track account statuses.

Customer Service Representative

PMS Management Systems
West Covina, CA
04.1998 - 07.2006
  • Collaborated with team members to develop strategies for improving customer satisfaction ratings.
  • Analyzed feedback data to identify trends and recommend solutions for service enhancements.
  • Mentored junior representatives, fostering professional growth and enhancing team performance.
  • Led initiatives to streamline workflows, resulting in increased operational efficiency.

Education

No Degree - Communications

Kennedy High School
Granada Hills, CA
01-2027

Skills

  • Customer service
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Critical thinking
  • CRM management

Languages

Spanish

Timeline

Customer Service Representative

JMD & Associates. Inc
01.2014 - Current

Debt Collections Representative

ARS Inc
09.2006 - 01.2009

Customer Service Representative

PMS Management Systems
04.1998 - 07.2006

Customer Service Representative

No Degree - Communications

Kennedy High School